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Iberostar Punta Cana – reviews, photos

3.5 of 5
Bavaro | Higüey, Punta Cana, Dominican Republic
Hotel amenities
Iberostar Punta Cana
Ranked #12 of 98 hotels in Punta Cana
4.5 of 5 stars 1285 Reviews
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1,285 reviews from our community

What travellers say about this hotel
  • Very good(45)
  • Steak house(34)
  • Buffet restaurant(20)
  • Great time(17)
  • Friendly and helpful(16)
  • Pool area(15)
  • Beach bars(14)
  • Star Rock Cafe(10)
  • Grounds were beautiful(10)
  • Flat screen TV(7)
Traveller rating
    715
    374
    127
    41
    28
Only show reviews for Family (344) | Couples (534) | Business (3)
Date Rating
Voorhees, New Jersey
1 review
4 helpful votes 4 helpful votes
“"Great Value-Very Friendly Vibes”
5 of 5 stars Reviewed 11 February 2012
4
people found this review helpful

We traveled from NJ/Philadelphia to Punta Cana Hotel for a too short visit 2/6-2/10/12. We have vacationed in Punta Cana 14 times over the past 16 years staying at a variety of resorts. Needless to say, we love Punta Cana!

This resort hit almost every mark on our checklist. Best beach, remodeled rooms, medium sized resort which makes it easy to get around, beach bar with a nice variety of food you can get in your bare feet and take back to your beach chair or eat on a table at the beach, large salt water pools (so much healthier than chlorine) and most important..a friendly accomodating staff. Everything was no problem here and we never felt crowded even though the resort was full. This was one of the happiest, care free resorts we have stayed at for an affordable price value.

We ate at the Seafood and Japanese(which I wished was hibachi style) Restaurants and enjoyed both meals. But, if you don't feel like being on a schedule, the Buffet has a great selection for all tastes and the waiters are very attentive.

We will definitely be back to visit the Iberostar resorts.

Room Tip: Book your restaurants out for the week on your 1st day as they book up fast.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sharon S about Iberostar Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward Sanchez, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review
21 February 2012
Dear SharonS,
I would like to thank you for having chosen Iberostar Punta Cana Hotel as your destination for your holiday vacations, and for having taken time to post a review about your stay with us. In the name of the Hotel Manager, Ms. Kawana Polanco and her team, we want to express you how glad we are to read that you had a wonderful experience among us. We are happy to know that you enjoyed our varied food, our beautiful premises (especially beach and pool), our well stocked lobby bar and very friendly team.
It is an honor to read that after visiting 14 times in Punta Cana, you considered us to be one of the happiest resorts you have ever been to. We are glad to having matched almost every item in your checklist.
We are waiting for you to come back again, please feel free to contact us for further assistance.
With regards,
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manitoba, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Very Nice Vacation”
4 of 5 stars Reviewed 10 February 2012
4
people found this review helpful

Stayed in the Iberostar Punta Cana Jan 25 - Feb 1, 2012 and had a very good vacation. Food was very good but after a while the buffet food gets bland because it was always the same. Would have been nice to be able to reserve more of the specialty restaurants, especially since it is never a space issue at the restaurants.

Beach was unbelievably beautiful with blue/green water and fine sand. Could walk for hours back and forward on the waterfront. Pools were also nice and well kept.

Rooom was nice but the bedding could have used an upgrade.

Staff was very accomodating but language was an issue if you didn't speak Spanish, even at the restaurant reservations table it was evident that communication in anything but Spanish is iffy. If you were able to communicate the staff did everything it could to help.

Since this is a European vacation chain, most of the guests are European and one of the things we immediately noticed was the smoking rules are no where near what North Americans are accustomed to. It was impossible to watch a nightly show or be in the bar without being around smokers.

Getting use to seeing topless overwieght seniors or in their speedos also takes some getting used to.

The nightly shows were entertaining but would rate them as high school caliber.

All in all a very good vacation with only a few minor irritants.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tibear about Iberostar Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward Sanchez, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review
15 February 2012
Dear Guest tibear,
First at all I would like to thank you for having chosen Iberostar Punta Cana Hotel as the destination for your vacations, also for taking the time to post your comments about your experience among us.
In the name of the Iberostar Punta Cana Hotel Manager, Ms. Kawana Polanco and hers team; I would like to express how glad we are to read that you enjoyed your vacations with us although the few minor irritants that you pointed in the review.
I will certainly forward your concerns regarding food variety and the problems you might have encountered to book our five specialty restaurants. I assure that they will be taking measures in order to avoid these incidences in the future.
We kindly invite you to visit us again so we can show you our improvements; it will be a pleasure for us to welcome you back at Iberostar Punta Cana.
With regards,
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kendall park, nj
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great for family with younger kids NOT for teens”
4 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

It is a bit late fo rmy review but wanted to add it anyway. We traveled in Novembe 2010 over Thanksgiving break. This is a great place to stay if you are travelling with younger kids. There is a lot to do for the youger kids. We were traveling with 10 & 12 year old. The kids were bored since they were in between kids and adults. There isn't much to do for Tweens. The seafood restaurant is only you are a seafood lover. The Asian restaurant was EXCELLENT! our second best restaurant was the Mexican. there is a coral reef just a few feet away from the beach on the side by the kayaks. The staff was great and very friendly. We had the same waitress the entire trip, Juana, she was excellent.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask njdesitraveler about Iberostar Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward Sanchez, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review
15 February 2012
Dear Guest,
I would like to thank you for having chosen Iberostar Punta Cana for your family vacations, also for taking the time to post a review about your stay among us. In the name of Iberostar Punta Cana Hotel Manager, Ms. Kawana Polanco and her team, I would like to express how glad we are to read that you enjoyed the kindness of our staff, especially Juana in the buffet. In Iberostar we are committed to treat our guests as “star in vacations”.
On the other hand, we are sorry to hear that your teenagers were bored during your vacations. Since our commitment to provide the best service includes all age guests, we are distressed to know that we could not achieve our goal with your two children. We are working already in a project to offer our teenager guests the best place to have fun. As soon as we have completed our project, we will let you know.
We are willing to welcome you and your whole family back again; please do not hesitate to contact us for further assistance,
Kindest regards,
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Richfield, Ohio
1 review
6 helpful votes 6 helpful votes
“Iberostar Punta Cana Resort”
5 of 5 stars Reviewed 4 February 2012
6
people found this review helpful

The whole experience was excellent from the staff to the food to the accomodations. There were many vacationers, but it never really felt crowded. Kawana Polanco's team do an excellent job of making us feel welcome and that they are glad to have us staynwith them.

Room Tip: second floor rooms with odd numbers are good ones.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Teri M about Iberostar Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward Sanchez, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review
9 February 2012
Dear Terri M,
First at all I would like to thank you for having chosen Iberostar Punta Cana Hotel as the destination for your vacations, also for taking the time to post your comments about your stay among us. In the name of the Hotel Manager, Ms. Kawana Polanco and hers team; I would like to express how glad we are to read that you enjoyed your vacations with us.
In Iberostar we are committed to provide the best service though our staff members. I will certainly forward your congratulations to Miss Polanco and her team. I assure that they will be happy to hear about your nice lines. We kindly ask you to write us before your next visit, it will be a pleasure for us to welcome you back at Iberostar Punta Cana.
With regards,
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Winnipeg, Canada
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
62 helpful votes 62 helpful votes
“Another Year Another Great Stay!”
4 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

This was our second year in a row staying at the Iberostar Punta Cana.

When we arrived our room was not quite ready. (We arrived at 5 pm.)

We waited about 35 minutes. We were very happy to get the room we had requested in advance. (Ocean front 5247) This room faced the ocean and during our stay the staff trimmed the palm trees in front to give us an excellent view of the ocean and the pool.

Our room had a king sized bed and flat screen tv.
The bed was quite comfortable and the bar fridge was filled daily.
The air conditioning and ceiling fan worked well.

If there was one thing the hotel could improve it is the lighting in the bathroom. We found it rather dark.

The food was ok at the resort, good variety and never hard to get a seat.

We did not have a problem getting a pool side lounger daily. Although I'm an early riser and usually was down at the pool by 7:30 am.

It is difficult getting an al a carte reservation at this resort. Although the buffets are good, my complaint would be there is never any spots left for reservations at the al a cartes. We stayed 1 week and only got to reserve two spots. My advice, (although we did do this) is reserve when you arrive.

The staff are very friendly. (One of the reasons we keep coming back) The star entertainment staff really get the guests going and work extremely hard providing good entertainment.

The weather: This year was mixed. We arrived on a Thursday evening to light showers. It rained for the next 3 days. On two of the days it rained very hard for a few periods. (Not a short misty shower as has been described on reviews before) We only saw the sun a few short time periods from Friday until Sunday. Then the clouds moved off and we had great weather from Monday until we left on Thursday. Daytime highs around 29 C or 84 F. Quite windy every day. Nightime lows around 23 C or 75 F. You did not need a jacket at night.

The beach sand is like talcum powder and the ocean quite warm.

Trip tip: The duty free store on the resort had two bottles of Barcadi White Rum for $ 24. (1 Litre each) This is a better price than the duty free at the airport.

Room Tip: Book room 5247 or 5147 for a great ocean front view!
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask davidjl1962 about Iberostar Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward Sanchez, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review
9 February 2012
Dear David Jil,
I would like to thank you for having chosen Iberostar Punta Cana as the destination for your vacations, also for taking the time to post a review about your stay among us. In the name of Iberostar Punta Cana Hotel Manager, Ms. Kawana Polanco and her team, I would like to express how glad we are to read that you enjoyed the kindness of our staff. In Iberostar we are committed to provide the best service and to treat our guests as “star in vacations”. We are proud to read that we accomplished our goal with you twice.
On the other hand, we are sorry that you arrived to our premises; your room was not quite ready. I will certainly address your concerns to our Front Desk team, so we can take measures to avoid these incidences in the future. We are willing to welcome you back again, please do not hesitate to contact us for further assistance,
With regard,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Iberostar Punta Cana

  • Punta Cana Iberostar
Address: Bavaro | Higüey, Punta Cana, Dominican Republic
Price range (per night):* INR9,195 - 18,725

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