Us and 14 friends and family went to Dreams Punta Cana Resort and Spa and had such a great time. The service was amazing and the staff were very friendly and we enjoyed their company. They had great entertainment and lots of activities to do for both adults and kids. We highly reccommend this resort.

I vacationed here from Jan 31st-Feb 7th 2012 for my brother's wedding as well as a family vacation. We had a group of 17 people which made it really fun. The only other all inclusive resort we have traveled to was the Iberostar Del Mar in the Rivera Maya, Mexico, so we had something to compare it to. The beach at Dreams was much more spacious and spread out than the one in Mexico which we liked allot. The pool was also better, but be sure to wake up around 6:00am to save pool chairs if you want a spot by the swim up bar and pool entertainment!
Also, the food at Dreams was MUCH better. We ate at the World Cafe (buffet style) many times for breakfast, lunch, and dinner. There's so much to choose from that everyone found something they liked. The custom omelet station in the mornings was my absolute favorite! (Seaside Grill is also good for breakfast... less crowded than the buffet). Room service food was quick and very good, especially for a late night snack since it's available 24 hours. My brother and his wife had their wedding reception at the Seaside Grill, which was probably my favorite specialty restaurant besides the Japanese steak house.
The best part of the trip was probably the service. Every night, our whole group hung out at the hotel lobby bar where we watched the shows and danced while a live band played. We got to know the bartenders there... Alexander, Carlos, and Juan Luis were the BEST bartenders in the whole place! They made our trip so much fun! If you stay here, make sure you get to know these guys. We would sit and chat with them whenever we could and we got to become friends over the week. Alexander (my favorite!) actually went and got me a special bottle of champagne during the Super Bowl party on the beach because they weren't serving it there. How nice! Also, Jensy (at the pool bar), Juan (Show Time bar), and Maritza (beach waitress) were some of our favorites as well. The service at this place is the best!
All in all, this place is great and I can't see why anyone would leave a negative review. My ONLY complaint is that the room we stayed in could have used a bit of upgrading, but it didn't affect my trip at all because we were hardly in our rooms! Also, the vendors were a bit annoying but just say "no thanks" and keep walking and they will leave you alone. Bring lots of singles for tips (the ATM was broken when I was there) . I recommend this place to anyone looking to go to Punta Cana and I will definitely be back!

I am an event coordinator and my clients wanted to have their wedding at Dreams Punta Cana. I had only planned events in the US up to this point and I guess I expected the same level of communication, detail and appreciation of the urgency of planning schedule.

The communication between myself and the resort's coordinator began approximately 7 months before the wedding date. The process of getting information regarding available dates proved to be difficult from the beginning. I would inquire about a date and the resort wedding coordinator would simple answer no. She would not offer alternative dates. This went on for about 10 days. Finally we agreed upon a date. We submitted the paperwork with the time request. A few days later we received confirmation (after having to email her and ask for it) but we were not given the desired time. My clients wanted 7pm and were assigned 4pm. I inquired about the time and she simply said 7 pm was not available. A sunset was very important to the clients so I emailed the coordinator to ask if there was anything that could be done to accommodate their request (change date or ceremony type). She said no. Days later she emailed saying that 6 was available. If she stated that earlier it would have saved us time and frustration. Finally, after over a month of correspondence, it was time to put down a deposit. She asked for the deposit with the credit card authorization which she said was sent in an email as an attachment. I never received the attachment an dasked her to resend. This is when all communication on her part stopped. I sent 2 additional emails. I never heard from her again.

I sent a letter to the resort General Manager. Based on her response, she did not seem to care that her resort lost a revenue from the wedding as well as 20 guest rooms.

I guess, all in all, it was better to find out that their customer service needs improvement now, rather than having disappointed clients.

We booked at another resort in Punta Cana and the service is AMAZING!

the service is exellent, the entertainment is amzing, GRECIA is very accomodating and we enjoyed her company. we have a very nice time that we plan to come back.