“Nice vacation, with a few issues. READ WHOLE THING IS PLANNING A WEDDING HERE!!!!!!”
First and foremost, I must say, the service at the bars and dining was amazing. Antonio at the pool bar, Winston in the lobby bar and Yarnita in the buffet were amazing. A+++++++ service. Also, the cleaning staff were great too. Accidentally left a diamond ring on the coffee table and left, maid cleaned and we came back to the ring in the same place. The beaches are cleaned on a daily basis as are the walk ways and pool areas. Beautiful views, CLEAN SHEETS and NO BED BUGS.
Now, for the downside. The food is absolutely terrible, except for the $55 per plate ala Carte La Cava and El Pescador (that food is amazing.. but it's $55/plate unless you are VIP and get one for free). Now, I am not a picky eater by any means, but the food was either grossly undercooked, over cooked, or inedible. The pasta bar saved us from completely losing our minds. My husband and I lost over 6 pounds each on this trip. (The booze is good the food, not) Look out for mold in the rooms, we had a little on the wooden cabinet around the refrigerator, but we met a couple who had to move to a completely different room as the one they were initially relegated to was full of black mold. Water pressure is next to nothing and there was no hot water for over 2 days. Not only was the lack of hot water and issue, there was a 1.5 days, where there was NO running water AT ALL!! In all areas, private and public areas. So, just imagine what the bathrooms by the pool looked like... it was absolutely disgusting.
FOR COUPLES PLANNING WEDDINGS AT THIS RESORT. Francelia, the wedding planner will drive you crazy. Her response times are less than satisfactory. Some times it took up to 2 weeks to hear back from her. Details were mixed and vague, and follow through was terrible. I planned our wedding for 8 months and I couldn't even get a solid time to meet with the planner before we left. While I needed one, as I explained, so the hotel photographer, the wedding planner, my husband and I could meet. Francelia refused to set a time and said that she would leave me a packet upon check in. There wasn't anything at check in, and they called her and she said she would send it to the room. She never did, so I went to front desk to have them call her, she came up front and began discussing the details of the wedding with me, but the day that we had booked and other details weren't as discussed before, and she started calling me the wrong name. Turns out, she had no idea who I was, and the people she was scheduled to meet with were waiting for her too, as their previously planned appointment was blown off by the wedding planner. I was told the hotel laundry could steam my dress. They couldn't and told me to steam it in our bathroom. Kind of hard when there isn't hot water... or any running water for that matter. Turns out I was introduced to the other bride and we discussed our experiences. All of the things that were screwed up for our wedding was screwed up for there's. Seemed like tons of waiting and nothing being done. I had given up and had no idea what to expect, but was very happy with the out come. The ceremony was beautiful. Security was great with keeping people away and the beach clear of people in the photographer's way. Photo Shop Caribe did the photography for our wedding. Jorge the photographer was AMAZING...Great pics and service. Ada, the manager was great too. I cannot say how amazing the pictures turned out. In the end, the wedding was great, but when paying someone to plan it and they aren't, that is maddening!
Room Tip: Choose rooms 2110-2116, 2210-2216, 2310-2316... Those have the best views!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC