I went to this hotel during Christmas Vacation and I promise I will never go back. My first impression was : Wow, this is an amazing place! Look at the pools and the room is so amazing! It lasted for only one day!
FOOD : The buffet is not so good. The food was really ordinary, lot of meat and seafood. Not many vegetables and salads. Everything was to same or almost every day. They add good fajitas one day, but that's all. Pasta bar was really average. Same ordinary greasy food every morning for breakfast. The pizza was good, salty but the best meal of the week. I ate that almost every day! And white rice and coleslaw at the buffet. Everything was so fried, sweet or salty, it was difficult to find something healthy to eat. If you are a vegetarian, avoid this place because it's really complicated to eat for real!
RESTAURANTS À LA CARTE: Don't go to them if you can avoid them! I tried the oriental and the Italian one and it was awful. Nothing oriental in the first one (except a miso soup) and the Italian one was really awful. Same noodle as the oriental for the pastas with different sauce. Big plates, super greasy and the food was doubtful. My boyfriend didn't eat is plate because it was smelling funny and he didn't want to be sick. If you want to try them, don't do the line up for the restaurants à la carte every morning, you can just call from your room. I did it one morning and I waited 45 minutes for nothing. I would have called to make a reservation, but the phone in my room was out of order.
CHAIRS: People at this resort are so egoist! They literally run to the beach to reserve chairs in the morning, then they run to the pool to do the same thing and they go someplace else. I spent a day at the pool and all the chairs were reserved, but there was only 5-7 people there (for 40 chairs). Same for the beach. I had to "steal" chairs twice from people in the morning. When they arrived at the end of the afternoon, they were not really happy with that, but it seems to be the game. I think the chair is not yours if you're not sitting on it and people should not be allowed to reserve chairs at all.
THEATRE : The shows were so bad. Same thing every day. The animation crew were selecting some women every night and they were sensually playing with them on stage. Humiliating, I should say. And they were always shouting and stopping music to say annoying things. My room was just behind the theatre and it was awful. You should also know that I was in the section with the "beach front" room.
BEACH FRONT ROOMS : not really beach front. You can't see the sea, but you can listen to the music from the theatre all night long! For 8 to 15$ extra per night, it's definitely not worth it.
MARKET : two times a week, there's a market in front of the buffet and the reception and the sellers are really harassing people. They try so hard to sell you things it's really awful. I had to take a detour to go to the reception to avoid them the first night. On the second night, I ate pizza far away from them to be sure I didn't have to confront them again.
MUSIC : On the beach, on the main pool area, you have to avoid it because it's bad and too loud. You also have to avoid the animation crew because they sometimes are a little insistent and I think they sometimes makes fun of the tourists, especially during the "sexy" gym session (girls in bikini making sexy moves to exercise. Old man were loving this part!).
ANIMALS : they have animals one the site but it's a little sad. The pond for the flamingo is so polluted, I think it's really bad for the animals. There's plastic bags, plastic cups and dirty mud in the pond where the animal feeds. The peacock are nice and there's chicken everywhere! That's the nice part!
POOLS : As I said earlier, there's a big pool in the middle of the resort with music and animation. Avoid it. There's a small pool near the theatre, it's calm and nice. And there's wi-fi there to. There's another pool at the other end of the resort. It's the better pool and the less occupied one. The bar is nice and you can have some shade there. It's a nice pool to swim in, but it's smelling toilet under the bar, not a good spot to swim. If you don't go to this spot, it's the perfect pool on the site. There's also 4 Jacuzzis at the end of the resort, near the wonderful pool, but there's no comfy places to sit there.
BARS : The drinks are good, but you sometimes have to specifies that you want alcohol in them and the quantity. You cannot sit at the bar because the chairs are so uncomfortable. Just take your drink and go away.
BEACH : The beach was really nice, but too windy. With the sun it was ok, but on a cloudy day, it can be cold. There were a lot (A LOT) of noisy boats in front of the beach. There was also a strange flying boat with a loud engine passing many times per hour on the water on in the sky, really annoying.
OTHERS : the room was amazing! The bed was so big, it was difficult to reach my boyfriend during the night! If they had the right size of sheets, it would have be perfect. Be sure to take a shower before 5pm because there's no more hot water after this time. There's a fridge in the room with 2 bottles of water every day. That's not enough, you have to refill them at the bars during the day. There's no screen in the window so you have to close it during the evening and the night to avoid mosquito (and malaria)
If you still want to go there, be sure to tip the waiters, maids and every people who helps you. They are not responsible for the resort and all you misery and they are here ALL the time (waiters are there from breakfast to last supper, more than 14 hours shift, 7 days a week. Same for the waiters.). I didn't see a lot of people tipping and I think that's really important for the employees and it's not that expensive for you. I spend almost 60-80 dollars on tips for two persons on one week and I was glad to help the employees because they are not well paid and they work really hard all the time. Make sure you have change (US or other) before you arrive because it's really difficult to change you money on the site. I tried a few times to have change for a 20 or a 10 and they didn't have it. Be sure you bring a lot of 1$ bill, it's simple.
Room Tip: Avoid the theater sector, it's really loud. Reserve a villa, it's more expensive, but a lot...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC