My Boyfriend and I booked our stay through interval 4 months prior to our trip (we booked everything on september and just got back from the hotel), and when we got there we had the not so pleasant surprise of being put in a room wiht two single beds on the room (despite having booked a room that what supposed to have 2 queen beds) to top that the room had a horrible shower that got the whole bathroom area and the entrance of the bedroom wet (despite having booked a room that had a shower+tub). The worst part is that even though it was 6:30 p.m on a saturday e couldn´t get a manager to help us solve the problem (and the woman at the reception was less than friendly and didn´t even tried to solve it for us).
The room was clean, but the linen was too small for the bed and we often woke up sleeping directly over the mattress.
The towel guy was never there... We could never get our towels changed. And the hotel was completely book so every day it was a competition of who got first to the pool loungers to save a seat for the day (which is probably not what you look for on your vacations).
The front desk had little or no information at all about certain tours, and wasn´t very helpful to find information (which was easily found on the internet).
To top it all, when leaving, e asked for a late check out, and were told it wasn´t possible, and that we should look for a shower room at arena blanca (which we were totally fine is, the only problem is that we thought that the shower room should be arranged by the cayena staff, afterall we were guests at this hotel and not at arena blanca).
The beach is amazing, though, and it´s great to have a parivate section where you can just relax and admire the beach.
If you book a trip here don´t forget to bring casual pants and closed toe shoes for man, because shorts and sandals are not allowed at the a la carte restaurants for dinner.
