I just returned from 5 nights at the Iberostar Dominicana. Overall I have to say I was very impressed with the hotel and the beach. The rooms were clean and accomodating, the grounds were GORGEOUS, the pool was immaculate and the beach had plenty of lounge chairs with charming huts where you could leave your belongings, nap and escape from the sun as needed. The food was fine, I enjoyed the breakfast buffet best but the beachside BBQ at lunchtime was nice as well. Drinks were pretty watered down but that was not a big priority for me as I came for a relaxing family vacation and not to get drunk. Tip: for the good wine, go to the ala Carte restaurants as they pour from the bottle in front of you. We tried the Gourmet, Mexican and International (Seafood). The first two were great, the third not so much.

Unfortunately, I have to say I was very disappointed with the level of service and attitude of some of the staff members. I do not think that everyone should speak English and I understand that I am in another country but my opinion is that if I am a paying guest anywhere, especially in a place that is entirely dependent on providing patrons with a quality stay, that I deserve to be treated with respect. And no, I do not think I need to learn a different language in order to take a vacation. At Dominicana, if you do not speak Spanish you are treated like a second class citizen by many (not ALL, but MANY) of the staffers. Also, I feel like some of the staffers were outright lazy and rude. The woman booking the restaurant reservations literally looked me up and down and scoffed, as did a number of waiters when asked for something. One even muttered threats under his breath when I asked him to please not take my plate because I was not finished. Are you KIDDING me??? I saw this same waiter taking pictures with some of the other Spanish-speaking guests who were impressed with him for some reason, so I am led to conclude that he was rude to me because I speak English. Also, these staff members need to accept that you are not entitled to a tip, you a earn a tip. I am a generous tipper but will not tip if I am mistreated. Another example of lacking service: my mom had to ask for towels 5 times on our last night there. She called, she walked to reception, called again, asked for the manager. Finally they cleaned her room at almost 10pm.

To be fair some other staffers were lovely, warm people and very gracious and accomodating (such as Goofy!).

Bottom line - wonderful resort and I highly recommend it, but if you are used to getting coddled like we do in America (or Mexico for that matter), please arrive with a slightly thicker skin.

What a blast! Excellent food. We enjoyed the buffets as much as we enjoyed the a la carte restaurants. The staff were so much fun! Josefa, Rosie, Carlos and Caesar were among a few of our favorite servers who worked day and night...breakfast, lunch and dinner. They were full of smiles and hugs! The bartenders at the beach were fabulous. Randy, Israel and Francisco you guys are awesome and great singers. The Entertainment (animation) team has so much energy and it was so infectious. You all work so hard and we really appreciated it. The show each night was excellentay! Michael Jackson and the Grammy show were the best but the others were great too. The beach was amazing. You can walk for miles each way. We have been to Mexico but definitely beaches are way better here in Punta Cana. The snorkeling in front of the dive centre (at our hotel) was fantastic and free...We took bread out with us to feed the fish and we were surrounded by all types. The safari day tour of the city was awesome, too. We got to see everything from school kids, farming, horseback riding, etc. It was well worth the money. Our hotel room #4265 had a beautiful view of the pool and garden maze. It was so lovely. It was central to the beach and restaurants. The fridge was always stocked and the room was updated and clean every morning. This is our second time at an Iberostar resort. The first one was in Mexico at Tucan in Playa del Carmen. We would definitely go back to either one! The Iberostate golf course is a great track, as well. We did a lot of trip advisor researching before booking this and we are very happy we chose this resort. Have fun and remember you are a guest in this country. Try to learn a little spanish. It goes a long way! They really appreciate it and it is a lot of fun.

This was our first time to Punta Cana and it was a great vacation. There was always something going on and the staff worked so hard to ensure a good time. Good food, premium drinks and lots of space to relax and let go.

as this hotel was beautiful with nice clean rooms and grounds . The staff was not English speaking nor did they try to speak it. the only English speaking was the concerege and check in desk .I know all inclusive food has its challenges but this hotel didnt even get the fruit down It was rotten most of the time the food was also not rotten but not edible on the good side i lost 5 lbs that week with out even trying .I personally will never return.