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Paradisus Punta Cana – reviews, photos

4.0 of 5
Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
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Up to $1000 Resort Credit
Paradisus Punta Cana
Ranked #35 of 98 hotels in Punta Cana
4.0 of 5 stars 1985 Reviews
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1,985 reviews from our community

What travellers say about this hotel
  • Royal service(71)
  • Very good(37)
  • Reserve section(28)
  • Lobby bar(26)
  • Breakfast buffet(17)
  • Restaurants are open(13)
  • Very nice(13)
  • Family concierge(11)
  • Negative reviews(11)
  • Star resort(9)
Traveller rating
    877
    532
    214
    186
    176
Only show reviews for Family (493) | Couples (741) | Business (45)
Date Rating
Tel Aviv, Israel
1 review
5 helpful votes 5 helpful votes
“Graeat Hotel, Superb staff, lovely beaches, great food”
5 of 5 stars Reviewed 13 February 2012
5
people found this review helpful

I spend a week at Paradisus Punta Cana with all my family, wife, mother in law, daughters families, grandchildren. I was very sceptic that my request for joining rooms (4 rooms) on the ground level would be granted. I am so used to hear that it will be fine and then usually when you get there the rooms are all over the site. But not at Paradisus Punta Cana, even with a fully booked Christmas week crowed, I got the rooms I requested. This was a great surprise and made the vacation comfortable for all of us. We needed to eat diner at certain hours, could not wait till late because we had the grandchildren with us, the service center made sure we ate when we wanted to and where we wanted to eat. Babysitters were arranged when needed, we felt pampered. We had a great time and will surely return to this great venue in many years to come. I say this after staying in best resorts in many of the different caribbean islands over the years. You will love it.

Room Tip: I think that the buildings that are close to the pool, the beach and the restaurants are the best, t...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask urikn about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review
23 February 2012
Dear guest,

We greatly appreciate your comment on the wonderful experience that you had at Paradisus Punta Cana during your vacation with us.

We are delighted to read that we have not only met but exceeded your expectations. We really enjoyed reading your review from our accommodations, the service of babysitters, and other services. Our team is excited to see that you have taken the time to include them and their service level. We are very proud of all the staff of the resort because they work very hard to provide a personalized and high quality service.

We all hope to have another opportunity to serve you again and contributing to another wonderful experience at Paradisus Punta Cana.

Truly yours,

General Manager.
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Boston, Massachusetts, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Beautiful beaches, great service!”
4 of 5 stars Reviewed 12 February 2012
7
people found this review helpful

Had some time before I started a new job so my sister and I booked a list-minute week-long trip to the Paradisus Punta Cana. The last time I went on an all-inclusive trip was spring break senior year of college so I must admit, I wasn't expecting much.

From the minute we arrived to the time we left we had nothing but impeccable service. Albeit, the food is only okay, but you don't book an all-inclusive for the food. The beach is incredible - made even better when Mikey waltzed into our lives and made sure our drinks were never empty again. The surf made for great swimming and the water was refreshing. The pool is large and the swim up bar provides great service as well - Pablo had drinks lined up for us before we finished the ones we were on. We tipped well and often and it was always well deserved.

Rooms were nice and bed was comfortable. Restaurants were adequate and the service certainly made up for any shortcomings.

I would highly recommend the Paradisus - we are thinking about making this an annual getaway!

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alexandra M about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review
2 April 2012
Dear Alexandra,

I would like to thank you for letting us know that you enjoyed our facilities, our beach, rooms, restaurants, as well the friendliness of our staff.
At the Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations, and it is a great pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.
I appreciate your compliments and let me tell you I am very proud to hear that our staff did the best in order to turn your vacation in a memorable stay.
I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager
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Lexington, Massachusetts
1 review
2 helpful votes 2 helpful votes
“1st trip to Paradisus Punta Cana”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

I would like to say that I had a wonderful time at the Paradisus Resort. We stayed there from Feb. 6th - 10th 2012 The rooms were clean and nice. Maid service was excellent. Food and drinks were plentiful. The grounds were spectacular and well maintained. Entertainment was great, kudos to all the kids who not only work all day long as waitstaff but also entertain us at night. Hard working group of kids. We asked for an upgrade when we got there and received a suite at the reserve no extra charge. Special thanks to Mikey at the beach and the great Coco Locos !

Room Tip: If you want to be right on the beach ask for the royal service and is a little more expensive howeve...
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cheryl S about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review
23 February 2012
Dear Cheryl,

We are completely honored to read that your first visit to Paradisus Punta Cana was so wonderful. Thank you for choosing Punta Cana as your vacation destination. Be sure that our goal is not only to meet but to exceed guest expectations in all areas of the resort and we appreciate that you have taken the time to share your valued review.

All of our staff is delighted to see that you have remembered them and that their effort to exceed your expectations was worthwhile.

On behalf of our team, we hope that you allow us the opportunity to carter to you once again in our hotel.

Regards,

General Manager
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Tennessee
1 review
6 helpful votes 6 helpful votes
“Paradise at the Paradisus”
5 of 5 stars Reviewed 10 February 2012
6
people found this review helpful

My husband and I and another couple stayed at the Paradisus from Feb.2-Feb.6. First let me say we had a wonderful time! Compared to other all inclusives, this property was by far the most beautiful! Grounds very lush, beach gorgeous,(strong waves=lovely beach sound), not good for snorkling, had no reef barriers.
The best tip I can give is simple. Ask for what you want and they will give it to you. The staff is professional and friendly. Most of the time we tipped $1 or $2, because they earned it!
We did not want to pay extra for Royal Service or the Reserve, so I requested a remodeled room near the beach. We got a updated room,near beach in building 32(next to our friends). Room had a beautiful gardenview and a lounging bed right outside our patio! Try to stay away from rooms in buildings 20-24, they are on a busy trolley street.
Housekeeping, hit and misses, had to ask for beer to be put in fridge, and they forgot to clean one day and did not leave me coffee packets! I am a very laid back person but this is the one thing I have to have! So I called right before we left for dinner and asked for extra coffee packets and they were in the room when we returned.
Food: overall good. You must make reservations at Sakura, great food and awesome entertainment. Shout out to Santiago, he not only prepared our food, he brought out his guitar and sang and we all ended up dancing.Best night!
Drinks: You must try the local drink mamajuana. Shout out to Juan the swimup bar guy, he makes the best dirty banana monkey drinks! Love him!
Overall, a great time. Just remember this is a spanish speaking country with many guests from all over the world. We partied with Russians, Germans, and locals and none of us spoke each others language, but that was the incrediblile thing, it didn't matter! It was hilarious!
Go and enjoy! We would stay here again. If you have any questions please ask!

Room Tip: Request remodeled room near beach.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cjames931 about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review
23 February 2012
Dear Guest,
I would like to thank you for choosing Paradisus Punta Cana Resort for your vacation, as well as letting us know about your recent experience. It is a pleasure to have direct feedback from our guest because this allows us to monitor and improve the care and service we provide to our guests.

It is truly a pleasure for me to know you had a memorable stay at our hotel and that you appreciated the effort and dedication of our staff.

Once more, thank you for share your impression and I hope to have the pleasure to welcome you again at Paradisus Palma Real Resort.

Sincerely,

General Manager
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New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“It's ok”
3 of 5 stars Reviewed 9 February 2012

-Food - not the best
-The rooms were nice
-Easy to travel around via go carts
- Overall I will give it a C+. I prefer Excellence punta Cana over this resort

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask donna b about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review
24 February 2012
Dear Donna,

We would like to express our thanks for your valuable comments. I’m glad that you have shared your experience with us. Direct feedback from our customers, is the most valuable advice we can receive.
If there is anything that you feel that I may assist you with and you wish to discuss it privately, please do not hesitate and contact me at calidad2.paradisus.punta.cana@solmelia.com.

Truly yours,

General Manager
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Additional Information about Paradisus Punta Cana

  • Paradisus Punta Cana Resort
Address: Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
Price range (per night):* INR14,824 - 51,829

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