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Sanctuary Cap Cana – reviews, photos

5.0 of 5
Playa Juanillo, Punta Cana 0809, Dominican Republic
Hotel amenities
Sanctuary Cap Cana
Ranked #4 of 98 hotels in Punta Cana
4.5 of 5 stars 820 Reviews
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820 reviews from our community

What travellers say about this hotel
  • Blue Marlin(109)
  • Room service(63)
  • Very good(55)
  • Love bar(46)
  • Main pool(45)
  • Casa Bella(35)
  • Ocean views(34)
  • HOT WATER(28)
  • Italian restaurant(18)
  • Would highly recommend(14)
Traveller rating
    578
    111
    54
    40
    37
Only show reviews for Family (62) | Couples (630) | Business (27)
Date Rating
Rochester, New York
1 review
4 helpful votes 4 helpful votes
“Fun and relaxing”
5 of 5 stars Reviewed 14 February 2012
4
people found this review helpful

This was our first trip as "empty nesters". What a beautiful resort!! Starting with our arrival! The concierge, Angie, was always helpful in arranging our plans. She is warm and friendly. And would check in with us every day to see how we were. Hats off to the pool bar - "Carlos Santana" and his staff. Always there when you needed a drink! The maitre d' at Casa Bella was always accommodating us even though our party would grow some days. The entertainment during the day and at night in the Love Bar was fantastic. Especially with Mickey Mouse -- I'm watching you! Our room was in the Castle and was always clean with fresh towels. We would not hesitate to return to this lovely resort. And hopefully will some day!

Room Tip: Liked the Castle junior suite. Near the Ocean Pool/Bar. Spectacular view!!
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  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lynn r about Sanctuary Cap Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
15 February 2012
We are completely honored to read that your first visit to Sanctuary Cap Cana was so "Fun and Relaxing". Thank you for choosing Punta Cana as your vacation destination. Our goal is not only to meet but to exceed guest expectations in all areas of the resort and we appreciate that you have taken the time to share your valued review.

Angie, Mickey Mouse and therest of our team are all delighted to see that you have remembered them and that their efforts to exceed your expectations was worthwhile.

On behalf of all our team, we hope that you allow us the opportunity to cater to you once again in our hotel.
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Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
“Fantastic Experience”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We spent 7 days in a ocean view suite. The hotels and grounds are even better in person than in the pictures. Our room was very nice and always clean and restocked, turn town service is a nice touch(water on nitestand,low lights on and bed turned down ready for you). The archetecture of this resort is 2nd to none. Take a walk and see all the options for roooms and private villas. The beach is small but you can walk to the public beach on the otherside of the fortress and get some walking in. Both beaches are deserted ,perfect if you are looking for qiet relaxing times. Food is unbelievable for an AI. The Blue Marlin is a favorite for food and location. All resraunts were top notch(did not try the Wok) The staff are fantastic and always asking if you need anything. Thanks to Wendy and Anselmo for all their info and just fun conversations. Anselmo makes the Best Mojito's. Danny was everywhere always with a smile and if wanted a drink. Raul runs a fantastic group of waiters in all restraunts he work in. Also names we can't remember are the food and beverage manager who we spent time talking to and it shows they are continually trying to improve and the person from Salem that was at the front desk. Sanctuary is a fantastice place for rest , relaxation and a top notch vacation!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bandit1025 about Sanctuary Cap Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
14 February 2012
We greatly appreciate your comment on the wonderful experience that you had at Sanctuary Cap Cana during your recent seven-day stay with us.

We are delighted to read that we have not only met but exceeded your expectations. We really enjoyed reading your detailed review, from our nightly turn down service to The Food and our service. Our team members are excited to see that you have taken the time to include them and their service level. We are very proud of Anselmo, Danny, Raul and Uro our Food and Beverage Director. Along with the rest of the team, they all work very hard to provide a personalized and high quality service.

We all hope to have another opportunity to serve you again and contributing to another wonderful experience at Sanctuary Cap Cana.
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San Diego, California
1 review
1 helpful vote 1 helpful vote
“Incredible Trip and Wedding”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I went there in November for my best friend's wedding. It was extrordinary! The hospitality was great, all of the people that worked there were polite, charming, and fun! It has a small feel, but it's huge! The whole wedding party could find each other easily, and there was always something to do. The entertainment staff was great, and you really felt like you knew them by the end of the stay. The wedding was absolutely incredible. It was like a movie. The natural scenery was awesome, of course, but the hotel also made it perfect.

If you're thinking of having your friends and family come anywhere for a wedding, this is the spot!!!

Room Tip: Preferred not the castle. It was kind of creepy and far away.
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MaggieHowe about Sanctuary Cap Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
13 February 2012
Thank you so much for staying with us here at Sanctuary Cap Cana. We’re glad you enjoyed your best friend’s wedding and completely honored that they chose to celebrate this very important event with us at Sanctuary. We are happy that our very attentive and friendly staff exceeded the entire group’s expectation. We highly appreciate that you all took advantage of our hotel’s facility and all that we have to offer. We can't thank you enough for such sharing your review with us
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SHIP BOTTOM
1 review
2 helpful votes 2 helpful votes
“Paradise”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

We just returned from a five day stay at this resort. From the time we arrived until our much dreaded departure we were treated like royalty. The resort is absolutely spectacular! This was by far the most relaxing and tranquil vacation I have ever had. We stayed in the Castle section and loved the private,romantic atmosphere. The staff is so friendly, I wish I could remember all their names. Yissel the concierge went out of her way to make sure all our needs were met. The views were stunning and the restaurants were perfect for a romantic evening. My husband and I have stressful jobs and were looking for a resort that would provide a much needed break from reality - we found it at Sanctuary Cap Cana. Thank you for sharing your wonderful country with us! We will definitely be coming back!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DONNA R about Sanctuary Cap Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
10 February 2012
Thank you, we are all very pleased to read that Sanctuary Cap Cana was a "Paradise" for you and your husband. We appreciate that you have chosen us a vacation destination and the moment out of your valuable time to share your experience with us.

Your compliments on our Castle Rooms are very much valued. We promise to continue our efforts in continuing our facility on the level that our guests expect it to be at.

We hope that you are able to schedule another visit to Sanctuary Cap Cana shortly, and that you allow the opportunity greet you throughout your stay with us.
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Weston
1 review
1 helpful vote 1 helpful vote
“Everything but the front desk”
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Our experience for a 3 day stay was realy nice with 3 exceptions:
1) Not everything they said at the front desk is included, like lobster, for example
2) The tipping process is confusing
3) They told us at the front desk that we could have late check out for $80, and at the end, the front desk manager change the rate to $120

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nosocialista about Sanctuary Cap Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
9 February 2012
Thank you for staying at Sanctuary Cap Cana for your recent vacation and thank you for sharing your experience with us. We are happy to read that your overall experience was memorable and we hope that these three opportunities with our Reception Desk will not overweigh the good moments that you have had on property. We would like to take this opportunity to apologize on behalf of our Front Office Manager and the rest of our team for the inconveniences that you encountered with them. We will use these situations as improvement opportunities to ensure that they are not repeated again with any other guest at Sanctuary.
We really hope to have the opportunity to better serve you in another opportunity.
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Additional Information about Sanctuary Cap Cana

  • Sanctuary Cap Cana Hotel
  • Sanctuary Cap Cana Resort
Address: Playa Juanillo, Punta Cana 0809, Dominican Republic
Price range (per night):* INR32,156 - 52,888

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