We visited the RTS from Jan 31- Feb 7, 2012 as our Honeymoon trip. I was not impressed after a long day traveling that the bus stopped enroute to the resort to make a beer stop. The grounds and the beach are beautiful. The resort is clean and the rooms have maid and turn down service. The pools in the main area was very nice but also very cold. It was difficult to find chairs in the sun or shade both at the beach and poolside. Several chairs were broken. Wifi is available however it is intermittenly accessable. We had great hopes with the Butler service, I am glad that we made our dinner reservations for the duration of our stay on the first day as we could not locate our Butler after the first day. As for the resturants the Royal was very good. The service and the quality of the food was excellent. We book at the Italian, the Japanese, the Asian and the Seafood/Steak house. The Italian and the Seafood/Steakhouse were a huge disappointment with long waits, cold food and indifferent servers. The Japanese is very popular and difficult to get a reservation at, b7t a fun experience. We thought the Asian was the hidden gem with personable ,attentive staff and a wonderful meal. We also very much enjoyed the SPA. It is clean and the staff friendly. We indulged in a couples massage and were very pleased with the attention and care put into making it wonderful experience. I highly recommend. We also very much enjoyed the "cab" service. At the Royal chauffeured golf carts were accessable and accomodating however once you leave the RTS and need to get a ride back the transportation became less accessable.
Over all we enjoyed our trip. Upon viewing other reviews I agree that the service was luke warm and even indifferent at times.
I definately would visit Punta Cana again...just not sure it would be at this resort as for the price I do expect a little more.....
- Royal Hotel Punta Cana
