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Hacienda Garden Resort – reviews, photos

3.0 of 5
Cofresi Beach, Puerto Plata, Dominican Republic
Hotel amenities
Hacienda Garden Resort
Ranked #36 of 48 hotels in Puerto Plata
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    12
    21
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    7
    21
Date Rating
Toronto, ON
1 review
3 helpful votes 3 helpful votes
“Came home with fleas”
2 of 5 stars Reviewed 30 December 2008
3
people found this review helpful

My boyfriend and I booked this vacation package last minute. So you really do get what you pay for. Here's what I have to say about it all:

Food:
It honestly wasn't bad. I didn't get sick once! I have such a sensitive stomach too. You do get sick of the food by the end of the week. But that's what you get with an all inclusive.
Went to two of the restaurants and the service was great and so was the food.

Beach:
HATED IT! It's a bit of a walk and there's vendors all over the place harassing you! You can never find a recliner and when you do you have vendors in your face harassing you.

Garden Hut (room):
The huts are a pretty cool concept. Ours was fine, I wasn't expecting luxury if it's a 3 star. I did however get the fleas from their beds. Came home with them too. They bit me all over! Gross.

Service:
Everyone was really nice. No probelms with the service at all.
You will find though that there's someone who will go around and act like they're from the hotel and ask you if you want a free shirt. If you say yes, they take you down the road a bit to a place where they trick you into buying time share. DON'T GO WITH HIM.

Entertainement:
It was okay. Nothing great.

Pools:
They seemed fine. I prefered staying around the pool than at the beach.

If you're young and just want to party, this is the place for you.

  • Liked — The food didn't make me sick
  • Disliked — I got fleas
  • Stayed January 2005, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask onionkitty about Hacienda Garden Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
1 review
“hacienda you'll see!!!”
5 of 5 stars Reviewed 31 October 2008

my stay at hacienda was ok. me and my homegirl had a better time on cofresi beach where we met people who made you feel at home! please go visit the beach shop to your left when you come down to the beach look for gabi he has great deals on all things to take home and they are the only shop on the beach that has a bar that sells beer, water, and brugal mmmmm!!!! Sounds good right, plus he plays very good music while your tanning on the beach. Also if your looking for some fun like going to the waterfalls or doing a little riding on atv's look for pedro with the beautiful eyes. He always has the best deal's on any excursion!

  • Stayed November 2006, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask lovelyNewYork about Hacienda Garden Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset
1 review
“Excellent”
5 of 5 stars Reviewed 16 October 2007

Excellent holiday total relaxing, the gardens were clean and well maintained, the room was clean and tidy no bugs to be seen! don't know what these other people are on about!! I paid for me and my mate to stay there for 2 weeks and we had a good time...not suitable for young children as there isn't much to do for them apart from the pool although Ocean World is only a stroll up the beach! found all the local people friendly and helpful and had no reason to complain about anything, we enjoyed the food and never went hungry and never had a dodgy belly once. I can't wait to go back.

  • Liked — every thing was clean and tidy and we had our own hut, not a big hotel with loads of floors and rooms!
  • Disliked — Water wasn't hot all the time, best time for a shower was a 5pm
  • Stayed January 2006, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask surprise3127 about Hacienda Garden Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincoln
1 review
1 helpful vote 1 helpful vote
“PLEASE DO NOT GO THERE”
1 of 5 stars Reviewed 11 October 2007
1
person found this review helpful

OH my god what can i say it was the worst 2 days of my entire life me and my partner booked through my travel we was suppose to of stayed at this awful dirty place for 2 weeks but 2 days was 2 days to many i wanted to get out as soon as we arrived but we had to wait for a rep to come before we could do any thing me and my partner went to the dom rep to make memories but all it did was cause night mares me and my partner never argue but them 2 days we did nothing but. i cried for 2 days. we met a couple of honeymooners it was not good for them but like us they got out of there we all ended up at a really nice place and had a happy ever after.

  • Liked — leaving it
  • Disliked — i liked the thought of going in the shower and coming out feeling dirty
  • Stayed October 2007, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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“Hated the Hacienda resort.”
1 of 5 stars Reviewed 6 October 2007
3
people found this review helpful

PLESE PLEASE PLEASE do not go here. me and my husband went last week for our honeymoon. This was not what we were sold so beware of this when you book. We were shown pictures from the lifestyle tropical beach spa across the road. The hotel across the road is lovely. We were in the garden hotel it was awful. The pool was dirty, the staff didnt want you there or to be there them selves, the pool bar was filthy and our room well what can I say. I will be posting photos when we get them developed. Our room was terrible, the floor was black from dirt I had to keep my flip flops on my feet at all times. Felt dirty when I got out of the shower. The ceiling had holes in it. The phone had no wires attatched to it and our room was not the only one. 20 people moved from this hotel in the fisrt two days that we were there and luckily enough we moved too but had to pay alot to do so. If we didnt move then my marriage would have been over. This was a honeymoon from hell. When we moved we went to a four star hotel which was amazing. Dream come true. The rep didnt want to know why we were moving and didnt try to resolve the problem. You are probably thinking why didnt they just stick it out? It would have made me ill. I couldnt eat the food. The food was so cold and under cooked and the drinks tasted funny because nothing was ever cleaned out. When we got to our new hotel we noticed that the bar was cleaned all day and the drinks machines were emptied and cleaned every day. I am not a snob but I do have standards and no one should ever have to lower them standards. We were miss led so if you are sold this hotel and you like it then thats good for you. We hated it and I dont want anyone to have to go through what us and many other couples did. We had to comfort so many people who were so upset because they hated it and felt helpless because they were so far away from home. Us and the 20 people who moved were lucky that we could afford to move. We know people who couldnt move and this was heart breaking. Please read reviews and make sure you are getting what you were sold. We also found out through the VIP reps that this hotel is being demolished around the 25 October 2007. So they are just running it into the ground.

  • Liked — Leaving
  • Disliked — Everything
  • Stayed September 2007, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Hacienda Garden Resort Also Known As

  • Hacienda Garden Hotel
  • Hacienda Garden Resort All Inclusive
Address: Cofresi Beach, Puerto Plata, Dominican Republic

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