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Hilton Santo Domingo – reviews, photos

4.0 of 5
Ave George Washington, No 500, Santo Domingo, Dominican Republic
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Weekend rates only $89/nt
Hilton Santo Domingo
Ranked #11 of 67 hotels in Santo Domingo
4.0 of 5 stars 172 Reviews
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172 reviews from our community

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Date Rating
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The perfect gift”
5 of 5 stars Reviewed 28 January 2012

I stayed at the Hilton Santo Domingo to celebrate my mom's birthday. From the time I made the reservation to the time of departure was all a five star experience. I only had to mention what the occasion was and it took off from there. We where appointed a beautiful suite with access to the executive lounge and to full American breakfast every morning that by the way is better than the typical American breakfast because it includes "mangu" which is the mashed plantains prepared by Dominicans. Breakfast is plentiful and tasty. The executive lounge serves great finger food,drinks,snacks, you can make your own cappuccino as many times you want. The suite is very well appointed with all the amenities of a Hilton and is kept super clean. This is my forth stay at the Hilton Santo Domingo, I have been staying there since the opening and it only gets better. The staff is the main reason why I continue to go to the Hilton, Mrs. Leticia Silva who is the director of revenue there is very pleasant and accommodating. The day of my mom's birthday every where we went in the hotel the staff was all smiles and wished happy birthday to her which made her feel special. After returning to the suite coming back from a site seeing tour of the colonial city we where surprised with a beautiful an delicious birthday cake. I will certainly recommend the Hilton Santo Domingo and I will return every chance I get.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lirio C about Hilton Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Reyes, Public Relations Manager at Hilton Santo Domingo, responded to this review
14 February 2012
Thank you for taking the time to comment on your stay with us.

We are very happy that our services met your expectations and I thank you for your excellent comments about the service and our team members. Rest assured I will share them with all.

Should I be able to assist you with future accommodations , please do not hesitate to contact me

Sincerely,

Elisabeth Reyes
Communications & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara Falls, Canada
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Typical Hilton”
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We drove to Santo Domingo from Puerta Plata and had a little trouble finding the Malecon but directions from a police officer put us on the right path. Easy parking in lot. Hotel lobby was nice and staff were helpful. Room was total typical Hilton, great bed, clean room and fabulous view of the sea..

Noise in the morning on the Malecon but expect that would be the same in all hotels along there.

Bar was good with great apps. Free wifi. Restaurant was okay.

Pool is on roof with good view and lots of chairs. Small bar as well.

ATM in lobby.

Malecon is interesting and you can walk to Zona Colonial - longer walk though.

Hilton Honours staff booked us a city tour that was great!

Good hotel = would stay again.

Room Tip: believe all overlook the sea -we were 10th floor - king - great room
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Reyes, Public Relations Manager at Hilton Santo Domingo, responded to this review
27 January 2012
Thank you for providing feedback on your stay with us! Our staff is delighted to hear you enjoyed our facilities and City tour.

Should I be able to assist you with future accommodations, please do not hesitate to contact me

Sincerely,

Elisabeth Reyes
Communications & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Excellent Weekend”
5 of 5 stars Reviewed 25 January 2012

I stayed at the Hilton Santo Domingo from January 14-16th, I was really impressed with this hotel. I travel often to Santo Domingo and I've stayed at the Centenario on a few occasions, but I would have to say that the Hilton takes the crown. The service is impeccable, the staff is very professional and they always make you feel welcomed all the time.

It's a very big, modern, safe, comfortable, clean hotel. The check in process was fast and not to even mention the check out where the night before you depart, hotel staff leaves the bill under the door so you can review it, and the next day when you leave you don't have to go all the way down to the lobby to check out, instead get off at the 5th floor and leave your key and receipt at a box provided, this of course is if you have your own car.

I stayed in an oceanview room with a huge window, nice soft king bed, a nice flat screen tv, cable but I don't know if I couldn't find the pay per view movies or the hotel does not offer pay per view movies. The air conditioner worked all the time, the room was clean, it always smelled nice and of course there are the basic things that a hotel room includes, mini bar, safe, iron board, etc

I ordered room service a few times and I do have to say that it can be a bit pricey ordering a few times since the hotel adds a few fees to the food, the food itself is not bad, the prices are well as you know hotel prices for example a bottle of water will cost you $3.00 and a can of soda can go for as much as $2.00

One of the features that I really liked about this hotel was the 5th floor parking, it has direct access to the hotel, sometimes you will find hotel security but rarely it will be left unattended, but there is always security in the parking lot. There is no charge for parking and there is always plenty of it.

I believe the hotel has about 23 floors I stayed on the 14th with a great view, the hotel has 3 elevators with a nice view towards the inside of the hotel. The gym is clean, very spacious, has about 2 t.v. sets, a water cooler and it can get a bit chilly with the air conditioner. Overall I will definitely go back to the Hilton and spend more time there whenever I head back to Santo Domingo.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask G5ive about Hilton Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Reyes, Public Relations Manager at Hilton Santo Domingo, responded to this review
27 January 2012
Thank you for taking the time to inform us on your stay with us and for your excellent comments! We are pleased that you enjoyed our facilities.

Should you need any assistance with a future stay, please do not hesitate to contact us. Sincerely,

Elisabeth Reyes
Communications & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Perfect for business and friendly with kids”
5 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

Right on the Sea front, the Hilton is next to most of the leading hotels in Santo Domingo and fairly close to the colonial district.

The rooms are very nice, but surprisingly we were with friends who were upgraded to the executive floor but had smaller rooms.

Beds are of excellent quality and the breakfast really good. The swimming pool is nice for such an hotel but don't expect the size of a resort style pool. Gym is well equipped and I staid in it for 1 hour with 6 kids and the staff remained very nice despite the noise that they were making.

Check-in was a bit slow as we were asking for connecting rooms (that we didn't get) but they did their best to give us side by side rooms.

This is a typical business hotel but spending 1 night with kids was actually a very enjoyable experience.

Room Tip: I believe that all rooms have sea view but the one right on the sea front seem to be slightly bigger...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bertouille about Hilton Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Reyes, Public Relations Manager at Hilton Santo Domingo, responded to this review
10 January 2012
Dear Guest,

Thank you for taking the time to show your appreciation for the service received during your stay. We are very happy to learn that you had a very enjoyable experience.

I also take note of those comments which indicate opportunity for improvement; your opinion has been valuable for us.

Should I be able to assist you with future accommodations, please do not hesitate to contact me

Sincerely,

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Graet Value for Money in Dominican republic”
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

What a surprise to find a Hotel, in a small and reasonably poor country, that really provides excellent service and Value for money. Great stay, i travel a lot and very impressed.
staff friendly and speak great english.
food was good and reasonably priced.
Not to Far from airport.
Ocean Views.ATM in Foyer.
Hotel Cars ready to hire with driver at only US$15 per hour.
I can strongly recommend this hotel.

Room Tip: 16th Floor and above- club lounge rooms, and not expensive.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask thanksmate about Hilton Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Reyes, Public Relations Manager at Hilton Santo Domingo, responded to this review
6 January 2012
Thank you for taking the time to show your appreciation for the service received during your stay. Our staff is happy to hear that their attitude does not go unnoticed.

Should I be able to assist you with future accommodations, please do not hesitate to contact me

Sincerely,

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Santo Domingo

  • Hilton Hotel Santo Domingo
  • Santo Domingo Hilton
Address: Ave George Washington, No 500, Santo Domingo, Dominican Republic
Price range (per night):* INR8,337 - 15,340

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