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Mercure Comercial Santo Domingo – reviews, photos

3.5 of 5
Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic
Hotel amenities
Mercure Comercial Santo Domingo
Mercure Comercial Santo Domingo
Mercure Comercial Santo Domingo
Mercure Comercial Santo Domingo
Mercure Comercial Santo Domingo
Mercure Comercial Santo Domingo
Ranked #26 of 67 hotels in Santo Domingo
3.5 of 5 stars 152 Reviews
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152 reviews from our community

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Traveller rating
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Date Rating
Posted by an Accorhotels.com traveller
Miami, Florida, USA
1 review
2 helpful votes 2 helpful votes
“Not within the accor' philosophy”
3 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

very unfriedly Mr Potrazo especially was very rude
as an accor member they had refused me entry at 1 PM telling me that the room was not ready and that the time is 3PM , that is non sense when th check out time is 12PM
The AC does not work Properly
they do not have sufficient electricity outlet
The TV set old fashion and very badly located in the room
But the location and overall cleanliness is acceptable
the policy of charging more when two guests are in a room ( couple ) is against the accor's philosophy

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee Cruz, Gerente at Mercure Comercial Santo Domingo, responded to this review
3 January 2012
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at The Mercure Comercial.

As a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain a consistently high standard of service.

I was very concerned about your perception of the way you were treated by Mr. Potrazo. Please accept my sincere apology for what is most definitely not a reflection of the exemplary levels of service our guests are accustomed to and deserve.

Should your time permit, your willingness to provide me with further details relating to the specific comments above or your recent experience at the Mercure Comercial in general would be most appreciated. Please do not hesitate to contact me directly so that I may share your feedback with our team. I can be reached at h2974-gm@accor.com

We do hope you will give us the opportunity to welcome you again to our hotel, thus giving us an opportunity to restore your confidence in our services.

Sincerely,

Haydee Cruz
Director
Mercure Comercial
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
“Can't beat service and price.”
5 of 5 stars Reviewed 21 December 2011

I've been in this place at least 10 times for the last 2 years and i hightly recomend it. The food is great, Good food prices. Very clean, Front desk the best. 24 Hrs security makes you confortable,a nice market one block away, Terrific breakfast. All it needs to be perfect is a pool and more parking space.. Right on the center of el conde. ( ciudad colonial) All in all a wonderful place. Again i recomended . Thanks Samuel and staft.

Room Tip: Corner suites are large and sunny.
See more room tips
  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rafael v about Mercure Comercial Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee Cruz, Gerente at Mercure Comercial Santo Domingo, responded to this review
3 January 2012
Dear Guest:

I was delighted to read how much you enjoyed your stays at the Mercure Comercial and I sincerely appreciate you are taking the time to post a review on TripAdvisor.

It is gratifying to note that you like so much the hotel and its location as well as the services received. It will be my pleasure to share your comments with my colleagues as they will be no doubt be delighted to know their efforts are so well appreciated.

Once again, I really appreciate you recommending the Mercure Comercial. We look forward to welcoming you back in the near future.

Sincerely,

Haydee Cruz
Director
Mercure Comercial
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
47 helpful votes 47 helpful votes
“Just Average - No Great Shakes”
3 of 5 stars Reviewed 13 December 2011

Stayed in room #424 - Very, very small. Clean. No big deal of a hotel. Good Value for the money. Good Breakfast. Zero ambiance.

Room Tip: Skip the 4th floor. I think all rooms on this floor are the least expensive and the smallest.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by FidaAndTony for Santo Domingo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee Cruz, Manager at Mercure Comercial Santo Domingo, responded to this review
26 December 2011
Dear Fida and Tony:

Thank you for taking the time to tell us about your experience at the Mercure Comercial.

I am delighted to read that you consider our hotel good value for the money and appreciate your good comments about the breakfast. In regards to the room size, please note that all rooms from the 3rd. to the 5th floor have the same lay-out; all rooms in the building have a different size, offering our guests a special experience each time they visit us.

We would love to have you come and stay with us again. Please feel free to contact me directly at h2974-gm@accor.com, should I be able to assist you in any way in the future.

Kind regards,


Haydee Cruz
Director
Mercure Comercial
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Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Location, Location, Location”
5 of 5 stars Reviewed 5 December 2011

Try the Mercure Comercial in the heart of the Colonial Zone, and you will be pleasantly surprised. As a woman traveler, I was a bit nervous about visiting Santo Domingo on my own, but I needn't have worried ~ it was a delightful stay at the Mercure. A computer was available in the lobby to check e-mails, and the front-desk staff were very helpful and spoke English. The room was the type you will find in Europe, small but charming. The door had a deadbolt, which made me feel safe. The room was very clean ~ all tile floors. Price was quite reasonable. I had a small problem with over-charges for the mini-bar, but it was quickly and pleasantly resolved. I don't know why some reviews have mentioned mold and bugs ~ no sign of either in my three-night stay. I would highly recommend the Mercure.

Room Tip: If you want a quiet room, ask for a room overlooking the courtyard.
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by llearson for Santo Domingo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee Cruz, Manager at Mercure Comercial Santo Domingo, responded to this review
7 December 2011
Dear Mrs. Llearson:

Thank you for taking your time to post your comments on TripAdvisor following your recent stay at the Mercure Comercial.

I am delighted to read that you have been overall impressed with the quality of services and the facilities provided in our Hotel, particularly the sense of safety that you commented; we really take pride of taking good care of our guests and I am pleased to read your positive feedback.

Thank you for recommending the Mercure Comercial.

We look forward in welcoming you back to our hotel, hopefully in the near future.

Sincerely,

Haydee Cruz
Director
Mercure Comercial
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Super Staff!”
4 of 5 stars Reviewed 25 November 2011 via mobile

As a first timer in the Dominican Republic, I was a little list. The staff at Mercure was SO HELPFUL! They gave clear directions when I needed them, called for cabs, as well as gave honest suggestions as to what to purchase in the country. Mercure is perfectly located on Calle del Conde and has a great restaurant overlooking the street. Just bring earplugs as this popular street does not seem to sleep. Only complaint? My pillow smelled a bit like mildew. Other than that, my stay was wonderful and I will definitely consider staying here again!

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by cardsandcardigans for Santo Domingo
Ask cardsandcardigans about Mercure Comercial Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee Cruz, Manager at Mercure Comercial Santo Domingo, responded to this review
27 November 2011
Dear Guest,

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Mercure Comercial.

Your feedback is invaluable to ensure we remain consistent in providing the exceptional standards of service the Mercure Comercial is renowned for. I am extremely pleased that you were impressed with our hotel, the location and services provided.

I am really sorry to read about the noise and the disturbance it may have caused to you, please note that we also have rooms located in the center of the building which are very quiet. Regarding the smell of the pillow, my sincere apologies, I will work with the housekeeping department on the subject to avoid future occurrence.

It will be my pleasure to share your comments with the team as they will no doubt be delighted to know that their efforts are so well appreciated.

We look forward to your next visit.

Sincerely,


Haydee Cruz
Director
Mercure Comercial
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Comercial Santo Domingo

  • Mercure Santo Domingo
  • Accor Santo Domingo
Address: Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic
Price range (per night):* INR3,724 - 4,835

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