Booked this venue with a large group, made the mistake of paying the entire stay up front. Went to the hotel and it looked nothing like the photographs indicated on the website. The bed I slept on was concave with itchy blanket and bad sheets. I woke up and found blood spots on the bed from where I had been bitten by jumping spiders. Then saw the jumping spiders...jumping...on the bed. Tried to take a shower and the water was tepid, bathtub was filthy. Bathroom has no ventilation, smells like years of sewage had accumulated. Skipped breakfast as was utterly repulsed. Tried to speak to management about getting a refund, as CLEARLY STATED in their withdrawal policy, was expected to receive all the funds back lest the deposit. After days of avoiding my phone calls and telling me the owner had LEFT TOWN, finally got an attorney to get the funds back. The manager says that because I had paid in full (they kept emailing me to pay in full to secure the booking for our group, even though we had already paid the deposit) they had ALREADY USED THE FUNDS and couldn't return it. Attorney gets nasty, approximately 2/3 of the payment is refunded, lest the 10% deposit (FINE) and an additional 1/3 for which they claim was for "taxes". The staff were friendly and helpful but management and owner of this place were evasive and rude, not to mention crooked. DO NOT STAY HERE.
- Apart Hotel Plaza Colonial
