My wife and i travelled Jan 24- Jan 31 to this hotel worried about the mixed reviews. We were lokking for a hotel which caters to a younger party crowd and a location to access all the things we wanted to do.
Hotel
Hotel was nice and updated a bit with new beds and flat screen tvs. The location is excellent as you can walk right into town. The elevators need to be repaired as only 2 out of 6 were working which was the only the only thing that really bothered us.
Staff
All the staff were polite and really tried to make our stay awesome, any issues i had were addressed politley and as quick as possible.
When staff were rude to other people it was usually because they were being screamed at by some idiot who thinks the world is at their beck and call. They try to do the best they can with so many complaints and the limited amount of resources they have. I didnt find that i had to tip like crazy to recieve great service but i tipped well when i felt it was deserved. Just remember to treat people as you want to be treated.
Beach/Pool
very clean and the most beautiful ive ever seen. never had to fight for chairs.lots of room for everyone.
Food
lets be honest, you dont go to cuba for the food but we found something to eat all the time, we found that timing is everything, if you are early you will always find the good stuff and if you want something cooked longer just ask the cooks, the a lacarts were good but half empty and when you reserve they say they are always full which made no sense. we at a couple times off the resort which made it alot more better than repetitive food all week.
Overall
We didnt see the party resort we thought we would and there was a 50/50 mix in ages the disco was empty which i found odd at such a big resort. The Russian and French tourists were the most rudest and disrespectful that i have ever seen, the snack bar had great fries and never seen a shortage of booze as some people say. The only downfall is that there is no swim up bar that would be a huge plus for this resort. The location is the best plus for this resort. I would definatly return and reccommend this resort. just go with an open mind and relax and treat the staff as you wish to be treated.
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