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Hotel Barcelo Solymar Arenas Blancas – reviews, photos

4.5 of 5
Calle 64 e/ 1ra Ave y Autopista, Varadero, Cuba (Formerly Barcelo Solymar)
Hotel amenities
Hotel Barcelo Solymar Arenas Blancas
Ranked #30 of 57 hotels in Varadero
3.5 of 5 stars 2241 Reviews
11 February 2012 -
nikky51

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2,241 reviews from our community

What travellers say about this hotel
  • Lobby bar(37)
  • Great time(26)
  • Very good(17)
  • Main building(15)
  • Seafood restaurant(15)
  • Very nice(11)
  • Front desk staff(11)
  • Would not recommend(10)
  • Hotel room(9)
  • Friendly and helpful(7)
Traveller rating
    474
    836
    388
    311
    232
Only show reviews for Family (379) | Couples (648) | Business (9)
Date Rating
London, Canada
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
“Great for Cuban standards but some improvements needed”
4 of 5 stars Reviewed 12 February 2012
8
people found this review helpful

My wife and i travelled Jan 24- Jan 31 to this hotel worried about the mixed reviews. We were lokking for a hotel which caters to a younger party crowd and a location to access all the things we wanted to do.

Hotel
Hotel was nice and updated a bit with new beds and flat screen tvs. The location is excellent as you can walk right into town. The elevators need to be repaired as only 2 out of 6 were working which was the only the only thing that really bothered us.

Staff
All the staff were polite and really tried to make our stay awesome, any issues i had were addressed politley and as quick as possible.
When staff were rude to other people it was usually because they were being screamed at by some idiot who thinks the world is at their beck and call. They try to do the best they can with so many complaints and the limited amount of resources they have. I didnt find that i had to tip like crazy to recieve great service but i tipped well when i felt it was deserved. Just remember to treat people as you want to be treated.

Beach/Pool
very clean and the most beautiful ive ever seen. never had to fight for chairs.lots of room for everyone.

Food
lets be honest, you dont go to cuba for the food but we found something to eat all the time, we found that timing is everything, if you are early you will always find the good stuff and if you want something cooked longer just ask the cooks, the a lacarts were good but half empty and when you reserve they say they are always full which made no sense. we at a couple times off the resort which made it alot more better than repetitive food all week.

Overall
We didnt see the party resort we thought we would and there was a 50/50 mix in ages the disco was empty which i found odd at such a big resort. The Russian and French tourists were the most rudest and disrespectful that i have ever seen, the snack bar had great fries and never seen a shortage of booze as some people say. The only downfall is that there is no swim up bar that would be a huge plus for this resort. The location is the best plus for this resort. I would definatly return and reccommend this resort. just go with an open mind and relax and treat the staff as you wish to be treated.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrebonne, Canada
1 review
8 helpful votes 8 helpful votes
“Not for the food!”
3 of 5 stars Reviewed 11 February 2012
8
people found this review helpful

Was at the Barcelo Solymar from jan 28 - feb 4. Clean room (facing the street) and quiet. Service very good from reception to maid, bar and restaurants. Tiped little but smiled and a bit of spanish words here & there did go a long way with personnel. Beach absolutely FABULOUS , no seaweeds and looooong stretch up and down to walk. The only reason I gave 3 out of 5 star is the ''food''. I will not go in details but enough to say they need cooks!!. Does'nt matter if certain kind of meat or veggies are not available, the ones that are should be well prepared and tasty. Voila!
P.S. Still would go back again, but diner outside the hotel.

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nikky51 about Hotel Barcelo Solymar Arenas Blancas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
1 review
5 helpful votes 5 helpful votes
“terrible”
1 of 5 stars Reviewed 9 February 2012
5
people found this review helpful

The buffet food was terrible nothing in the buffet was edible and everyone that we had talked to agreed no flavor and no taste and I can eat almost anything and at the pool they served raw hotdogs and hamburgs and greecy fries, now you were allowed two lacarte dinners if you could find the place that gave you a ticket to get in because no one seemed to know anything about it .it's a big secret and when you get there it might be sold out ,but they were exellent, the steak house and the itilian but that is only two meals a week ,a great place to go to if you on a crash diet ,a lot of rude staff and the cabs never have change and even the bank would not give you back canadian money ,so now your stuck with pecos you don't need ,in the room you are only allowed one roll of toilet paper a day and only if the roll is gone which after eating at the buffett ,you will need alot of paper ,not even a 3 star ,and I will never go again or recommend anyone to go especially when you pay $1125.00 canadian,

Room Tip: Do not go there at any price
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  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Pat O about Hotel Barcelo Solymar Arenas Blancas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloSmAb, Manager at Hotel Barcelo Solymar Arenas Blancas, responded to this review
10 February 2012
Dear Guest

We sincerely apologize for the comments stated in your letter.

I have shared a copy of your letter to all members of our management staff in order to take corrective action inmediately.

Sincerely

The Management
Barceló Solymar Arenas Blancas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
“Its not half as bad as some people say it is.”
4 of 5 stars Reviewed 7 February 2012
12
people found this review helpful

let’s be honest here if you do your homework before going on vacation you will not what kind of food to expect and what kind of service. I just got back from Barcelo 2 days ago. I knew that it wouldn’t be a luxury resort so i didn’t have high expectations... If you go on vacation to eat all day next time choose a 5 star in other countries and don’t go to Cuba you won’t get amazing food there in a 4 star resort that’s for sure and everyone knows that. This resort was a party resort as promised the food was ok and the service was fine too. Staff could smile a little more but i just don’t exactly care if they smile to me or not as long as they do what i asked them. The beach and the pools were awesome. Lots of people from Canada and Russia.. i went with a few of my friends and we made some new friends there from all over the world and over all i had an amazing time. So for those who are super picky and complain a lot this is not the resort for you and for those who want a good time this will work. For people that going for some crazy party there are 3 clubs near the resort that are fun and safe to go to. So all I have to say im definitely going to go back there sometime hopefully soon.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Dear Fidel”
1 of 5 stars Reviewed 6 February 2012
9
people found this review helpful

Dear Fidel,
Please lift the ban on warm and tasty food. Please let your people know that there are serving spoons in the rest of the world and that spaghetti servers aren't good for scooping up
mashed potatoes and corn (ugh!).Please stop the senseless slaughter of pigs and chickens Please do away with the pretense of the local currency.Please, please never invite Gordon Ramsay down there or he would commit suicide.
The worst culinary experience of my life ( and I've eaten in jungle villages in Papua New Guinea!) I would not feed that food to someone else's dog never mind my own.
Staff only smile when the human slot machine is fed a CUC and every one of them is on the mooch at all times.Filled with drunken quebecophones and suspicious Russians... even the guests don't smile in the restaurants. Specialty restaurants ? hah .. same food as the slop they serve in the canteen, only they expect higher tips.
Got to the point where the very thought of eating there made me feel ill. If you want to go on a successful diet, spend a week or two here and you'll come back looking like Twiggy!
Rooms not bad for the Caribbean , maid nice and friendly but if a judge sentenced me to a choice of two weeks in prison or a week in this dump I'd take the prison every time.
Get some standards instituted here! No revuelta aqui es revoltando!

Room Tip: book another country
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask William C about Hotel Barcelo Solymar Arenas Blancas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloSmAb, Gerente at Hotel Barcelo Solymar Arenas Blancas, responded to this review
10 February 2012
Dear William,

Thank you for trust in Barcelo Hotel & resorts and for choose Barcelo Solymar Arenas Blancas as place where spend your holidays.

We are very sorry about your gastronomy experience at our resort. We can assure you that we are working hard improving our service and we can inform you that we have opened a new restaurant called Grill Hicacos as Steak House. The feedback of our guest is very good, so we are sure if you come you are going to enjoy it. Remember that we offer 6 "a la carte" restaurant and of course 2 Buffets with the best international and cuban cuisine.

We have shared your comments with our Executive Cheff, Manuel Martinez, who will take care of all the points that you leave in your review.

It would be a pleasure to have you here again with us in order to show you one of the best resorts in Varadero, closed to the town center and with the best beach area.

Regards,

Miguel Del Fraile
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Hotel Barcelo Solymar Arenas Blancas Also Known As

  • Barcelo Solymar
  • Barcelo Hotel Solymar
  • Barcelo Solymar Varadero
  • Barcelo Hotel Varadero
  • Barcelo Solymar Cuba
  • Barcelo Solymar Hotel Cuba
  • Barcelo Solymar Beach Resort
  • Barcelo Solymar Varadero Cuba
  • Barcelo Sol y Mar
Address: Calle 64 e/ 1ra Ave y Autopista, Varadero, Cuba (Formerly Barcelo Solymar)

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