We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Las Americas – reviews, photos

4.5 of 5
Ctra de las Morlas, Varadero, Cuba
Hotel amenities
Melia Las Americas
Ranked #5 of 57 hotels in Varadero
4.5 of 5 stars 1100 Reviews
11 February 2012 -
TheStreatfields

Melia Las Americas is ready for reviews

Have you been to Melia Las Americas? Share your experience.
Write a Review
 
 
Write a Review

1,100 reviews from our community

What travellers say about this hotel
  • Golf course(76)
  • Lobby bar(72)
  • Very good(65)
  • International restaurant(26)
  • CUSTOMER SERVICE(17)
  • Entertainment staff(15)
  • Duo Talisman(12)
  • Ocean views(8)
  • Rooms are clean(7)
  • Great Place(6)
Traveller rating
    571
    337
    102
    63
    27
Only show reviews for Family (93) | Couples (574) | Business (20)
Date Rating
norway
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“good food, hotel to large for my taste”
3 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

This was a clean hotel with really nice food.

But the hotel was seriously understaffed. The staff tried to to there best to please the guests.

The swim up bar was nice and the restaurant next to it. Good food and a friendly chef.

All the bars and restaurants we visited was very nice. Credits to the waiters and bar staff for managing there jobs!

We had some problems with that over towels got stolen went we went out for a swim.

Went to reception who send us to guest relations, the lady there really tried to help us.

But they only find one of our towels, and I don't want to think where that's been. It was really dirty.

But we didn't have to pay for the stolen towels. So that's a dumb up for the receptions.

So the clue is not to go swimming at the same time.

The other bad thing is the selling an buying of prostitutes on the hotel premises, on the beach, the lobby bar and so on. This should be dealt with .

If this hotel to something with being understaffed and get rid of the prostitutes, this would t be a very nice hotel.

The rooms was very clean and not warn down, we had view to the sea. The room for located over the lobby.

Maid service was excellent.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by hesy for Varadero
Ask hesy about Melia Las Americas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review
23 February 2012
Hello:

Thank you for posted your comments about our hotel.

Sorry not to agree with the two bad things you mentioned in your review, we have plenty of staff to serve and please our guests, it could happen that in a puntual hours they have to work harder to reach every guest expectation. Concerning the other issue you mentioned, we guarantee you that our hotel apply a "right of admission", so this practice has been minimized

We hope we will have the pleasure of welcoming you back soon.
Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Fabulous time!”
5 of 5 stars Reviewed 11 February 2012

My Husband and I flew out of Gatwick on January 18th 2012 for our 2 week holiday here. It does take a 3 hour bus ride to get to Melia Las Americas but is well worth it. It's over 18s, 5 star, all inclusive and with a fantastic beach. What more could you ask for...well, I have only 2 complaints. I think that the staff could appear a little happier and when we ordered breakfast in bed on our wedding anniversary, it didnt arrive. We complained and didnt get a 'sorry'. but hey ho, this place still gets a 5 star rating from me seeing as almost everything else was excellent.
We didnt have a full 'sea view' yet we did have an amazing view of the golf course and half the sea with a bottle of champagne and chocolates waiting for us. My husband is a golfer but didnt play here yet took great delight in watching from the balcony.
We tried all the a la carte restaurants and the La Acarda was by far the best. I overheard some people say they had to pay the equivilent of £40 each to dine there....we dined there 3 times free (an extra invite included as we were celebrating our wedding anniversary) and had the best meals ever. The lobster was melt in the mouth. There is a string quartet playing there all the time and they also play requests. we bought their CD for approx £6.50 and I have played it a few times since returning last week.
The seafood restaurant - boring, no atmosphere, food good.Italian - no atmosphere, great food.
Japanese - great atmosphere, ok food. The deep fried vanilla icecream was delicious but when we went there a second time, we were given fried chocolate icecream which wasn't so good.
La Arcada (or international) - Fab Fab Fabulous! Had the lobster and the seapurse (mixed seafood in a flakey pastry purse). also had a smoked salmon starter as well as my husband having the steak. you can have the house red which is ok, if a little weak or buy a very decent bottle for about a fiver.
Buffet - great selection, you will NEVER go hungry!
Snack bar on beach - basic toasted sandwhiches and burgers etc. pleasant enough.
Lobby bar - need more staff for busier times but staff very generous with measures. well known brand of amaretto (my favourite drink) is free on the all inclusive as are some other big brand names. Be careful though as like I said, the measures are crazy!
Cascada bar - excellent, low lighting, bar staff entertaining, good singers and bands playing.
Beach bars - both slow, staff not very happy but good measures. We spent all our time on the beach with glorious blue skies and a gentle breeze all day.
It was like paradise. We both have great tans.The Pineapple man on the beach will try to sell you a hollowed out pineapple and fill it with fresh juice for a couple of quid. I had one and he came round afterwards and gave me another drink free. you have to try it once as its refreshing and delicious. Other sellers try to sell hats, coconuts, dresses etc but with a simple 'no' they were polite and moved on.
The pools were very cold and we only ventured into one when the beach got to breezy one day. Our room was well kept by Barby everyday. She works very hard and but was always cheery. it did have 2 kings pushed together but we didnt mind this at all.
The TV only has 2 English speaking channels and no BBC world news. we also didnt mind this as the TV was only on as we were getting ready each evening. Who goes to The Carribean to watch TV anyway? not us!
we were invited to a cocktail night with a few other couples celebrating their wedding anniversaries and honeymoon which was quite entertaining. The canapes and champagne went down a treat.
The internet is slow in the hotel so dont bother, just enjoy your holiday.we just spent the evenings outside drinking lovely drinks, playing chess and cards with the sound of waves crashing in the background.We did a couple of trips with Virgin through our Rep is Leonardo. Cayo Blanco trip. they take you snorkelling which was a bit disappointing as we didnt see much but we were then taken to an island which was beautiful to spend the afternoon before sailing back on the catamaran.
We also did Havana overnight. we did this on our last night here as didnt fancy the 3 hour bus journey back to Havana going home. we had a sightseeing tour during the day, an enjoyable evening at the Tropicana show and a nights stay at the Occidental miramar in Havana (very poor hotel compared to Melia). before we were picked up for a 20 min ride to the airport for our journey home, we spent a relaxing day by the pool at Miramar.
The hotel has lush vegetation so you are bound to get a few mossies. I got bitten a couple of times but just snapped off some Aloe Vera that grows freely around the hotel. I rubbed it on and immediately stopped itching. All in all, my husband and I had a thoroughly enjoyable holiday. Adults only is definitely the way forward for us. If you decide to go here you will have a truly memorable time. Ignore the bad reviews as some people will never be satisfied...even when it's 30 degrees, blue skies, free food and drink, glorious scenery....oh how I would love to be back there now!.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask TheStreatfields about Melia Las Americas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review
23 February 2012
Hello

Thank you for your review. We are very happy that you enjoyed our hotel whilst you celebrate your wedding anniversary.

Thanks for your comments about the restaurants , we will implement some changes to animate its atmosphere.

We hope we will have the pleasure of welcoming you back soon.
Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Better Than The Reviews”
5 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

This was a great resort! The reception area check-in was smooth and quick. Food was above average. I ate at all the a la cartes and they were good. Lascada, the international was by far the best. I've heard grumblings about luke warm food. If your food is not hot enough at the buffet there are 4 microwaves to heat it up more.

The pools and beach are spectacular and clean. The golf next door ( a two minute walk) was wonderful. I had 4 1/2 rounds and the course was excellent for a resort course. There a few magnificent holes on this course.

The best part of the trip was the service. I have travelled to most of the islands of the Caribean and Mexico (both Pacific and Mayan Riviera). The service here was by far the best I have ever had. One other poster mentioned that they didn't want to tell too many people how great this resort was because he wanted to keep it to himself. I also feel this way!!

We met some wonderful people while we were there and will stay in touch with them. If you want to go party, this isn't the resort for you. If you want to go and relax and have some cocktails and be in bed before the next day, then this is the place for you. We will definately return next year! I miss this place already!!!

Room Tip: Upgrade to the bungalows. There is a quiet pool, restaurant and swim up bar that most people in the...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Binzee about Melia Las Americas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review
23 February 2012
Hello

Thank you for your review. We are very happy that you enjoyed our hotel, specially because our friendly staff

We hope we will have the pleasure of welcoming you back soon, we will have a nice bungalow to accomodate you, please feel free tgo contact me before your next visit.

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
“The beach is the nicest in Varadero...”
5 of 5 stars Reviewed 10 February 2012
5
people found this review helpful

I would recommend this hotel to anyone who wants to get away to relax in the sun with no fuss or worry. The hotel is very comfortable and the staff are great. Its an older hotel, but very charming and the mature coconut trees and location next to the Varadero golf course adds to the ambiance and peacefulness of the setting. From the lobby guests can walk straight out to the beautiful beach.The pools on the property are well maintained and super clean. The cleaning staff do an amazing job given the number of guests that go through the hotel.The tour guide on the bus quoted close to 50,000 Canadians travel to Cuba every week. I found it very nice that alot of the staff at the hotel spoke several languages. This is a very international hotel and the guests come from all over..Spain, France, Russian, Italy, Germany, Brazil...the hotel has a bit of a European feel.

Given that this is Cuba, the food at the resort was pretty good. A tip to making sure the food doesn't get too boring and repetitive is to eat like you would at home and not eat everything at once at each meal. There was quite a wide selection of food available, although I would have like to see more fresh salad greens. The chefs at the food stations were great and so organized given the number of orders they had to prepare ala cart/grill. The food came out perfect. Aldo Lee, Charlie and the Juice Ladies were super nice and would remember my food preferences. How super service is that! The two ladies at the lobby bar during the day were also super sweet and very attentive to their guests needs. In terms of tipping, tip for good service as you would in Canada.

Next time, I would upgrade my room to the ocean side as the buses coming in during the night and day are noisy and the sound travels to the rooms at the front of the hotel. Overall, I really like this hotel and would definitely recommend it.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathleen M about Melia Las Americas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review
23 February 2012
Hello:

Thank you for your review recommending our hotels to those seeking for a get away to relax in the sun with no fuss or worry.


I hope we will have the pleasure of welcoming you back soon, we will be so glad to offer you an up grade to a room overlooking the ocean

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, Bucks
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Yet more praise for this excellent hotel.”
5 of 5 stars Reviewed 7 February 2012
5
people found this review helpful

We spent an extremely enjoyable Christmas and New Year at las Americas and it proved, as promised, to be a fabulous holiday.
Almost all the staff were extremely helpful, tipping definitely helps but not always necessary.
What was nice, apart from it being child-free, was the different areas available to relax in - if we did not want to go to the beach with it's entertainment and activities there was always somewhere within the grounds that was quieter and more secluded, a refreshing choice, depending on our mood.
All the resaurants warranted visiting and all delivered better than expected results. We liked all of them for different reasons but we were lucky to book in to them all on our first full day, and then did not have to worry where to go for the rest of the holiday.
Because it was the Festive Season a classical quartet accompanied some of our evening meals as well as at breakfast on occassions and that was truely exquisite.
Now to the important stuff - which was the best bar? Too difficult to call, but Raul in La Cascada (Smokers' Bar) is the consumate professional and his "Special Mojitos" are to die for! Conversely Emilio and Leslie in the Piano/Lobby Bar also need mentioning as they ecouraged us to sample as many of their products as possible (and only one serious hangover - although it did last 10 days!) and conversations were always very interesting with an exciting mix of many other nationalities
Lastly I should mention Irmita, who popped up everywhere but especially in the seafood resaurant, she had such a magnificent smile! She was always very helpful and so cheerful, you couldn't help but smile in return.
Do visit the old Dupont Residence next door. Apart from being an unusual building the sunset from the cocktail at the top is spectacular.
All in all we had a great holiday - there was as much or as little to do as you wanted and the location couldn't have been better.
Thanks to everyone at Las Americas.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tedioustommo about Melia Las Americas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review
23 February 2012
Hello

Thank you for your review. We are very happy that you enjoyed our hotel during christmas and new year, specially because the staff were helpful and because the service of Raulito, Leslie, Emilio and Irmita

We hope we will have the pleasure of welcoming you back soon.
Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Melia Las Americas also viewed

Iberostar Varadero
4.5 of 5 stars 2,077 Reviews
Varadero, Matanzas Province
Paradisus Varadero Resort & Spa
4.5 of 5 stars 1,432 Reviews
Varadero, Matanzas Province
Blau Varadero Hotel Cuba
4.5 of 5 stars 2,360 Reviews
Varadero, Matanzas Province
View all 57 hotels in Varadero, ranked by popularity »

Been to Melia Las Americas? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Melia Las Americas

  • Melia Hotel Varadero
  • Melia Hotel Las Americas
  • Melia Las Americas Varadero
Address: Ctra de las Morlas, Varadero, Cuba
Price range (per night):* INR4,369 - 13,050

Owners: What's your side of the story?

If you own or manage Melia Las Americas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Melia Las Americas
Show the lowest price for this hotel (from our partners)
We're sorry, we currently have no offers for this property.