I stayed at this Hotel between January 22 - 29 2009.
I made good friends with staff at the hotel. We had a lots of fun. But despite that, and as much as it makes me uncomfortable to say so, Brisas Los Galeones is really not a good pick for your vacations. I travelled a bit in Cuba, my family...even more and for the price...there is a LOTS of better options.
FOOD: Good at best, ok most of the time and sometimes just plain bad. No buffet here (exept morning). You will be presented a 'menu' for dinner and supper. Which consist of Soups, salads, and 4-5 main dishes. Take note: 2 or 3 of those 5 are almost always not available and the menu is often the very same several days in a row.
Of course, you can take the shuttle for Sierra Mar and enjoy the buffet there. Even tho its not that great and definetely not worth the 1 hour trip (30 minutes each way) it does provide something different. Keep in mind tho theres only 2 bus per day which means you will end up spending most of the day at Sierra Mar or end up taking a Cab at 8$ (Cuban convertible pesos) each way.
HOTEL: Small, nice and quiet. Everything is at hands reach. OH! Exept of the beach which is down the hill which means you will have to go down, and up !!!, the 300 stairs. I didnt mind at all..i even enjoyed it. But the rest of my family had to struggle. Rooms are...well i guess there ok. Bar is small and not very efficient at all. (more on that later) Pool is ok and close to everything. Keep in mind that the town just down the hill as SEVERAL roosters which will go on a rampage from 2-3AM to 6AM so bring earplugs or suffer the consequences.
SERCIVE (everywhere exept the beach where it is very good) :
THE major downside for the Brisas Los Galeones.
Some of them are arrogant, rude, dont smile, and even make disrespectful noise or comments when you have the guts to ask for a drink that is something more complicated then a rum & coke. They will make you feel very cheap for asking it or will simply reply that an ingredient is missing even tho it is RIGHT there. I know because i often just went on the other side of the bar in order to make it myself since they were so reluctent.
This can go all away when you make friends with the 2-3 that are ok. But if its not their shift or you just dont want to "befriend" them in order to get good service prepare yourself for quite a nightmare. The managers are especially not friendly at all. Brisas will definetely get an email from me regarding this issue.
The beach staff are a lot better. If you do go there make friend with Yaomar and Elismer (who cleans the beach each morning) they noth treated us like friends and even invited is to eat or go around and we had lots of funs.
Despite it all, i had a very good time. But only because i was with 5 of my friends and family.
Its a pitty because the surrounding mountains are very nice. I think this hotel could become very nice if it could get in the right hands.
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