I cannot quite understand why this hotel is priced 40-50% more than the hotels Las Americas and Libertad in Santiago. It is a fairly big city hotel with a pool, restaurant & nightclub but it isn't even really in the city.....and on more than one occasion I found it to be a pain to get to a central spot in Santiago. Walking down to the main road, sticking my thumb out, and hoping someone likes my smile isn't what I call convenience.

As far sleep goes, the nightclub goes to the wee hours and then in the morning the pool man cranks up the music so the early birds can tap their feet, I guess. The nightclub is a very popular spot on some nights with mainly Cubans and a few tourists as well. There is a large patio for smokers and people who want to escape the indoor noise. One night the fuzz raided the place to make sure that there was nothing funny going on with the local girls and tourist boys, I guess. I found that to be a bit much seeing people told to go home or being escorted away.

The pool area is of a decent size with a shop nearby in case one needs to buy a bathing suit they forgot. There are 3 restaurants on site (one a cafeteria and the other the pool snack bar) and the main one features a nightly buffet. The main restaurant also has an outdoor patio with a nice view of Santiago city. The buffet was too expensive and boring for us though.

The rooms were decent and bricked walled but not the quietest as already mentioned. I asked for a quiet one and got one far from the action but had to listen to some hombre do construction on his home starting so early each morning.

Everyone I met at the front desk was very helpful and decent even if they couldn't find us a taxi in Santiago. The grounds looked very secure with security cameras and guards. I couldn't quite understand though why a couple of them were asking for a gift/donation or whatever it was from me!

I guess that this would be an ideal place for people who have their own transportation or just want to sit by a pool all day but it just did not suit my needs well at all. Wouldn't hesitate to go for a day pass or to the nightclub though.

Very nice hotel, friendly staff, pool great , great views of Santiago city, food was good although of not great variety.
BUT if you want to sleep soundly during your holidays, DO NOT come to this hotel. Room walls are like paper ( no soundproofing ) and music plays loud in the bar until 2 a.m. We tried to change our room for some small cabins that seemed more isolated but we were told by hotel staff that it was not possible even when we could see the hotel was not full.
Overall an attractive hotel but with hidden downfalls

Stayed here one night. Pool was great. Food in Restaraunt good. Priced right. Has a nice view from Restaraunt overlooking city centre but is located in a quiet neighboorhood.

We booked this hotel using the hotelescubanacan.com website. This is also the company which manages the hotel. When we arrived, the hotel had no record of our reservation, told us the hotel was fully booked, and could not contact Cubanacan head office in Havana to confirm the booking as it was after 5pm! Having said that, the front desk staff, after initially not believing we had a reservation, were quite helpful in finding alternative accommodation once we showed them the confirmation email.

We were subsequently told by a Cuban to never book hotels outside Havana using a website without ringing to confirm the booking had been received by the hotel.