Virgin who we travelled with rate this as one of their top 5 Cuba hotels and so our expectations were high.

We spent 2 nights here, the first was in a small room with no window and an air conditioning unit that sounded like some one was digging up a road in the corner of the room and so could not be left on.

The hotel is built around a central square where the restaurant and bar are, the staff began noisely setting up for breakfast around 6 and so we were woken then. The bathroom was grubby and had a dodgy switch hanging from the back of the mirror.

The next day we asked to be moved to a room with a window and were given a suite (not until about 3.30) which was huge and far more comfortable, though the bathroom was still very tired looking - however this room looked out on to the road and so was unbelievably noisy, so all in all the hotel gave us a complete no-sleeping experience.

Breakfast was included, this was basic and not great. The hotel felt more suitable for a backpacking stop, fine in itself but it was sold to us as a "magnificent hotel" which it sadly is not.

The best thing about the hotel is the location in the old part of Havana close to some great areas to stroll around with some fabulous restaurants and bars very nearby. Havana itself is wonderful and we would love to go back, but NOT to this hotel.

Room was very simple but clean and spacy. Beautifull high ceiling.

The palacio has a marvellous internal patio were you can enjoy a good breakfast. The rooms are plased on the galleries you see from the patio.

Good service and nice restaurant.

Good choice in a city were clean rooms, good service and acceptable food are rare

got to O'Farril sent by Hotel Telgrafo where third floow is completely broken. I am given a room with no windows (there are several) and a very noisy air condition system that could not be turned off. I ask at 2,3 am to be changed to another room (which it happens) but there the temperature is so low i had to sleep wiith my fleece on. IN the morning and after an almost a sleepless night i am also asked to pay for some water i took from the minibar in the first room. Room was simply broken so if you want to sleep literally in a refigerator go to O'Farril where they charge you for broken rooms. Avoid absolutely. very nice in the apparence but once in the room you loose sensation of time and feel claustrofobic.

Honest breakfast, igienic, huuuge double room with extra single bed, balcony on loud street but with lovely neighbours (Maria). They will help you with finding a casa particular nearby. Decent hotel equipped with power generator, so in case of blackout - quite common - just come back home :)