Upon arrival we were informed that the suite we had booked was not available for the first night. This was because a treatment used for cleaning the water in the room had not had time to fully activate due to poor weather that day. The receptionist apologised and gave us two options: either stay in a standard room for the first night, or move to a superior hotel a few blocks away. We chose to stay in a standard room. The whole process was handled very efficiently and professionally, although no mention was made of a refund. However, when I contacted the booking agency, the difference was refunded the next day.

The standard room we stayed in for one night was very nice, and it is true that you really don't immediately realise that there are no windows!
The suite we stayed in for 6 nights was excellent. It had a balcony onto the busy street below which is great for people-watching, but not so great if you want to have an early night as it can be very noisy! The room was spacious and clean and very comfortable, and very nicely decorated.

Breakfast was included in our rate, and although it was the same every morning, it was substantial and tasty. There is no restaurant in the hotel, but the bar is nice and makes decent mojitos.

The hotel's location is perfect for exploring Old Havana. Tours can be arranged at the front desk. One of the biggest assets of this hotel is the staff. Every one of them we had contact with was pleasant, friendly, and above all, helpful. Most spoke very good English. Would highly recommend this hotel.

I have stayed at the Los Frailes three times now ..each time for a week...
The staff there are fantastic and cannot do enough for the clients.The girls that clean the rooms always have a nice piece of towel art waiting each day. The music in the afternoons is fantastic and all the bar staff are very helpfull. The hotel is right off of Plaza San Fransisco and right in the middle of everything in the tourist area.. they also have internet access that is very cheap.
If I have any complaints at all i wish some of the rooms had one bed.
Overall i recommend this hotel to anyone.

My husband and I both really enjoyed this hotel. I loved the look and feel of the rooms and the staff was always very nice and professional. The location is great, right near a plaza with restaurants and shops nearby, but also close to the waterfront, so it's easy to go out and walk around.

The power was going out when we arrived, but it's Cuba, so there wasn't much that we could do about that. The room was very clean when we arrived and was cleaned to the same level the whole time.

The free breakfast was good as well. I would stay here again and would recommend it to others.

Excellent location in Havana Vieja, in walking distance of many restaurants, music and other attractions.
Generous twin room with balcony, high ceiling, original decoration, lovely bathroom.
Friendly and helpful staff.
Breakfast was served across the street in a café.
Internet connection in lobby.