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Hotel Los Frailes – reviews, photos

3.5 of 5
Teniente Rey No 8 | Between Oficios y Mercaderes, Havana 10100 Habana Vieja, Cuba
Hotel amenities
Hotel Los Frailes
Ranked #7 of 73 hotels in Havana
4.0 of 5 stars 86 Reviews
29 September 2011 -
For_Deb
18 September 2011 -
graindsel_11
 
 
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86 reviews from our community

    Trip type
Traveller rating
    20
    37
    16
    10
    3
Date Rating
Thunder Bay
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Loved it!”
5 of 5 stars Reviewed 29 September 2011
7
people found this review helpful

My husband and I both really enjoyed this hotel. I loved the look and feel of the rooms and the staff was always very nice and professional. The location is great, right near a plaza with restaurants and shops nearby, but also close to the waterfront, so it's easy to go out and walk around.

The power was going out when we arrived, but it's Cuba, so there wasn't much that we could do about that. The room was very clean when we arrived and was cleaned to the same level the whole time.

The free breakfast was good as well. I would stay here again and would recommend it to others.

Room Tip: We had a room without a window, but it was almost a nice reprieve from hectic Havana.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrailesC0mercial, Gerente at Hotel Los Frailes, responded to this review
1 October 2011
Hello Dear Friend,

I´m very happy to know about your comment about us,.... we are always in function of satisfy the request of our guest, so we want you to know that anytihing we can do to help you in the future you can tell us.

You are welcome to come to our hotel anytime, and you are already part of us,

Warmest regards from Los Frailes and a hug!

Los Frailes Hotel,
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Bern, Switzerland
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Lovely room in original setting”
4 of 5 stars Reviewed 18 September 2011
3
people found this review helpful

Excellent location in Havana Vieja, in walking distance of many restaurants, music and other attractions.
Generous twin room with balcony, high ceiling, original decoration, lovely bathroom.
Friendly and helpful staff.
Breakfast was served across the street in a café.
Internet connection in lobby.

  • Stayed November 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austria
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“not cheap, but very nice”
4 of 5 stars Reviewed 12 September 2011
3
people found this review helpful

it was our last night in havana and they had a room available on short notice. the staff was very friendly and the water pressure in the shower was great (for cuba). unfortunately they only had two separate beds (i guess more suitable for an old monastery). the cleanliness was ok, but could have been better. our room had no window and some of the light bulbs didn't work so it was quite dark.
the hotel itself is well situated as you can just start to explore the old town....
all in all very nice, but a bit expensive - like everything else for the tourists in havana.

Room Tip: spend a bit more for the suites with balcony and windows ;o)
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Stayed January 2011, travelled as a couple
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FrailesC0mercial, Gerente at Hotel Los Frailes, responded to this review
13 September 2011
Hello dear friend!!

I m so happy to hear about your commentsand that you like our Hotel !! We make all our best to please our guests, so we are taking since now your comments and working to get better on that.

You have to know that you are always welcome here !!!!!!

We hope to see you soon again!

Warmest regards!
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Hamilton, Bermuda
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great location”
4 of 5 stars Reviewed 25 August 2011
4
people found this review helpful

I just recently stayed here with my husband and parents and we thoroughly enjoyed our stay. The staff were friendly and very helpful. The location of this hotel is excellent - in Havana Vieja with several attractions and restaurants close by. This was one of the less expensive hotels in Havana but still of a very high quality. The rooms can be a little bit on the dark side as some don't have windows, but they are very clean. The breakfast here is not great so you may want to find another option. You cannot pay with credit card but there is a bank machine located not too far from the hotel. I would highly recommend this little gem.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FrailesC0mercial, Gerente at Hotel Los Frailes, responded to this review
7 September 2011
Dear friend!!

Thanks a lot for your opinion, we are very happy that you like our hotel and of course that you recommend us ! You' ll be always welcome in our hotel as a family.
About breakfast we are trying to get better and that 's why we are making studies now with surveys and we hope that soon we were much better than now, because to please our custumers is always a goal for us.
Warmest Regards from Los Frailes!!
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Tatuí
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“"The most friendly staff ever"”
4 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

From the moment my daughter and I stepped into this cozy hotel we felt most welcome and it all confirmed during our stay there. Each and every staff member went out of their way to help us. It would be nicer if all the rooms had windows, but it wasn't a real problem since we spent little time inside the room. If you find it difficult to sleep because of noise I strongly recommend you try to book a room far from the reception desk as there might be some noise till late. Although it is not easy for Cubans to afford plenty of food tourists are served lavishly.

Room Tip: The best rooms are the suites far from the reception desk.
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  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Los Frailes

  • Hostal Los Frailes Havana
  • Hostal Los Frailes Hotel Havana
Address: Teniente Rey No 8 | Between Oficios y Mercaderes, Havana 10100 Habana Vieja, Cuba
Price range (per night):* INR3,921 - 7,841

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