Great Hotel that deserves all the money spent. If only the location was nearer the city center it would have been the best hotel ever stayed! Viva Cuba

We stayed one night in this hotel in Sep 2009, while visiting Havana.
Hotel doesn't have a beach and maybe isn't very beautiful from outside but standard is very high! We were welcomed with delicious drinks and and food in restaurant(which looks very posh) is simple the best !!!It's worth going there just for meal;)
Rooms are very nice as well..
I highly recommend this hotel!

We have booked this hotel through a week package with another place to finish our week in Varadero. The hotel is indeed, as other travellers wrote, far from Havana Vieja. We arrived early afternoon and our room wasn't ready yet. We had a lunch in the italian restaurant while waiting for our room. Very good meal, good service but rather slow. And a handwritten bill was handed to us at the end. We wondered how much of the invoice goes to the hotel and how much stays with the personnel.
When we were given our rooms, we found out a comfortable and large room, on the street side, 4th floor. Noisy at all times, but bearable. The bathroom floor seemed dirty but after asking the room service lady to have it cleaned, we found out the marble floor was like acid etched, as if some cleaning solution had been dropped on it.
Beds were very comfortable, linens were clean, but bath towels were more like large hand towels. Our maid at a time explained to us she had to stop working to get a surgery, when we asked for some cleaning. Poor lady! We found out later she did not in fact.
Later in our stay we ate at the buffet (brazilian) and did not ask for the price when ordering coffee. We were astounded to find out our meal cost us 6 to 7 CUC and the coffees cost us 4 CUC each. Our advice is to go to the small shopping center next to the hotel where you can get a decent cup of coffee for 0,50 CUC. Another option is to cross the street and go to a small restaurant by the name of Amelia, in the office building across, where we had a good lunch and coffee for much cheaper than at the hotel.
The pool seems very nice, and clean. We did not use it though.

Stayed in the Melia for two nights at the start of our Cuban holiday. This allowed us time to visit Old Havana, using the free hotel shuttle which runs hourly and is very convenient. Stayed in a junior suite on the 6th floor, very clean and comfortable and eat both evenings in the hotels Itialian restaurant, good value at around 30CUC's for two with a beer, the main buffetwas 25CUC's each and looked good but we also eat lunchtimes in the old Town so did not bother to sample it.
Buffet breakfast very good, recommend the fresh cooked omlettes. Returned for our final night after an 11 night beach stay, arriving at 0100 (due to internal flight issues - recommend you do NOT fly internally in Cuba - very disorganised) to a full sized suite on the 8th floor with complementary bubbly and choc's - eaten the following day!
A good standard hotel, but be warned nothing to do around it and a shuttle or taxi ride into Old Havana is necessary to see the city sights.
Tip - use the supermarket across the road for water/ rum etc, much cheaper thn the hotel!