Absolutely gorgeous; spacious rooms, spacious bathrooms en nice restaurant and bar. I absolutely loved it!

My husband and I moved to this hotel after a disappointing 3 night stay at another hotel in the Havana area. We were very pleased. The rooms are bright, spacious and very clean. The maids were creative with their towel art and I looked forward each day to the next creation. The food in the buffet was fine during breakfast, and the 2 times we ate dinner there, it was also quite fine. Selection is very good, food hot and fresh. We did not eat in the a la cartes, so I cannot comment. The snack bar was OK also. Having the onsite Cadeca for money exchange is very convenient. The in room safe was also nice, with no charge for using it.

In previous reviews, it is noted by hotel management that they are in the process of upgrading the hotel as they have recently taken over the control of this hotel in fall of 2011. There was lots of evidence of painting and other types of maintenance. The pool is very nice. I did not use the fitness centre, but the equipment looked to be in good repair. There is a full business centre, with several computers that worked well, note however it is not open on Sundays (maybe they can change this).

We had no significant issues with elevators, all were in service while we were there. They are small however and during busy times, you can have a bit of a wait. You can always walk down the stairs, but you cannot come up them, as the doors lock from the hallway side and you cannot enter from the stairwell. In the event of a fire, you can get down, but not up, something perhaps security at the hotel should look at. There was a very obvious presence of security in the lobby.

The shuttle service for the old city leaves 4 times a day. It is about 10 CUC to take a taxi into town. Directly across the street is the supermarket, if you chose you can buy snacks, liquor and mix there to avoid the over priced lobby bar prices (2.25 CUC for a 45 cent can of soda at the lobby bar, given that, I did not even explore the other drink prices).

Overall, a great experience at this hotel. We would defintely return and would also recommend to friends. I just hope the new management will maintain the property and not let it become run down like so many other hotels in Cuba.

We decided to choose this hotel because it is located very close to the Congress Center . It takes rather long to get to the City Center. Rooms need refurbishment . We had only cold water in the shower for two days. It is located by the seaside, but I would not recommend swimming there , because there are only stones and cliffs.
We enjoyed the buffet style breakfast. Lots of coach tourists.

The Panorama Hotel management team should be very happy that they have been so fortunate to have hired these three ladies who are exceptionally service minded.
we were a party of 10 people who stayed at the Panorama Hotel between 1 and 2 weeks. The experience of all of us was quite the similar... meaning that the hotel staff seems quite tired and not very interested in us.
However this does not apply for Nercy, Elaine in the front desk and Maidelys in house keeping. These 3 ladies made all of our stay exceptional and because of them we will most likely return. I need to highlight the service of the housekeeping team which is excellent and I stay at a lot of hotels all over the world and have never had such a dedicated and friendly team as here!!! Maidelys is awesome!
There are a few other ladies in the front deal who are friendly but who's names I do not remember... who also should have credit for their service. But there was one lady who perhaps might be happier in a different industry.
Overall these three ladies lift the hotel from a low rank to a better than average ranking and i can only hope that they will stay and assist their work mates to increase the service level of the hotel.