We loved the location and look of this hotel and were warmly greeted when making a booking for two rooms for a week in advance. We paid deposits for five people. BUT....on arrival from Trinidad we were told most discourteously that no rooms were available and our deposit money was tossed back at us and we were left with nowhere to stay and told everywhere in Havana was full- this being a Saturday night. The receptionist was curt, unhelpful and unaccommodating and her tone unfriendly and aggressive. There was no concern for our plight. We demanded to speak to the director- we had a fluent Spanish speaker with us but later discovered the receptionist spoke perfect English anyway!! After an hour or more and prompting we were offered a drink. We have learnt that this practice of NOT honouring bookings is NOT unusual in the Hostal Valencia.....Be warned!! We ended up finding a Casa Particulares and will not be recommending the Valencia!!
