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Hotel Mercure Sevilla Havane – reviews, photos

3.5 of 5
Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
Hotel Mercure Sevilla Havane
Ranked #12 of 73 hotels in Havana
3.5 of 5 stars 664 Reviews
18 December 2011 -
Steve M
16 December 2011 -
malholme

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664 reviews from our community

What travellers say about this hotel
  • Top floor(17)
  • Reception staff(8)
  • HOT WATER(7)
  • Old town(7)
  • Great location(6)
  • Very good(5)
  • Air conditioning(4)
  • Easy walking distance(4)
  • Superior room(4)
  • Only positive(4)
Traveller rating
    103
    280
    164
    82
    35
Only show reviews for Family (95) | Couples (327) | Business (16)
Date Rating
Toronto, Canada
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
“Very good for Havana standards”
4 of 5 stars Reviewed 18 December 2011
5
people found this review helpful

We stayed in this hotel for a week. Overall, it is a very good hotel. It's old yet clean for Havana standards (one has to blame the embargo for the shortage of cleaning products and other consumption goods).

The front desk staff do their job but are not very friendly. The information desk (public relations) personnel are great. They were extremely helpful, always very friendly and cheerful. The maids were OK, but don't forget to tip them with app. 1 CUC per day. Usually they don't clean the floors. If you are sensitive to dust, increase the tip and make sure to leave a note to the maids. We thought we had a problem with the fridge, there was someone at our door to fix it 2 minutes after we called the reception.

The hotel has a nurse and doctor, which is rare for Havana hotels, and they are really good. My partner had a severe food poisoning and she was able to enjoy Havana after spending only one day in bed.

The upper floors have great view. The aura of the hotel is charming. It was built in early 1900s and you can feel the history in every corner. The roof terrace was under renovation but it seems like one of the best spots in town to enjoy the view of Capitol. And the hotel is in a very central location.

The breakfast was OK. If you don' like heavy oily breakfast with sausages, omlettes, etc. or don't like cereal with artificially tasted milk, then you'll leave your table half hungry.

Local Cuban bands give mini concerts throughout the day. Especially, the show of the flamenco band and dancers we've seen was top quality.

Every evening there were one or two well-dressed and quiet prostitutes in the lobby. If you don't like to be around the cigar-loving North Americans and Europeans with neo-colonial fantasies for the Caribbean women, avoid spending the evening in the lobby with your family.

Notes: Take notepads, pens, toothbrushes and toothpastes and give them as presents to the hotel stuff and people around the hotel. There is a school nearby. Make sure that you give your presents to the school teachers for even distribution of your presents to the students.

Don't forget to take rolls of toilet paper, soap, and other personal cleaning products with you. You'll need them elsewhere in Havana if not in your hotel (the hotel supplies one roll of toilet paper per day, one bar of soap, one little bottle of shampoo and shower gel per two days).

Never drink tab water. One 1.5 liter of bottled water costs 3 CUC in the hotel, 1.5 CUC in stores around the hotel and 0.70 in famous Obispo street.

Room Tip: Call the reception one week prior to your trip to reserve a corner room in the upper floors (esp. 8t...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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lewes
Senior Contributor
30 reviews 30 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Very Good Central Old Town Hotel”
4 of 5 stars Reviewed 16 December 2011
2
people found this review helpful

Large rooms in classic hotel. Friendly staff. Hotel is within easy walking distance of main old town attractions. Food good to reasonable- bear in mind the shortages in Cuba - so do not expect very high European standards. Breakfasts excellent, evening meals reasonable to good. Colonial old style spacioius rooms. Cool atrium snack bar. Short distance from Prado.
Advice -check bills for drinks in restaurant.

Room Tip: Third floor rooms fine
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Halifax
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“A Little Tired”
3 of 5 stars Reviewed 16 December 2011

We had a three night stay in this hotel in Havana
The hotel is in a good position for getting around and sight seeing. Our room was at the back of the hotel large enough but quite dark looking onto a high wall, the bathroom being in need of a make-over most certainly not four star.
We had dinner in the restaurant on our first night (not very good) but then ate out using it for breakfast only only just Ok

Room Tip: Ask for a room at the front of the hotel overlooking the street
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Shumen, Bulgaria
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“The hotel Al Capone slept on”
4 of 5 stars Reviewed 8 December 2011

It was a good hotel in the heart of Havana from where a walking tour to Habana sightseeing could be organized.The restaurant in the last upper floor give a possibitity for a nice view to Havana by night and have a very good local and European meals.The most attractive event on this hotel was when Al Capone acoomodated here with all his staff.All the 6-th floor was booked for his gang but he slept in room No.615 which is proporly noticed.

  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bournemouth
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Currently being renovated - check what facilities are actually available”
3 of 5 stars Reviewed 5 December 2011

Having stayed at two other hotels in Havana in the past week (Plaza and Parque Central), I would say that this was definitely the mid-range option. Currently in the process of renovations, it still has a colonnial/european charm. The inside/outside courtyard, snack bar and pool are lovely.
The reception staff don't seem to share information or knowledge with each other, each one will give you a different explanation. The porter however was very helpful.
The "rooftop" terrace with that iconic view of the Capitol building is closed for renovations and even when it is open it is reserved for VIP's only. The Garden Terrace (the current alternative) still charges extortionate prices for food and the food is not that great. Although the singer/pianist who sings a variety of ratpack/beatles tunes was fab. The main breakfast/dining room on the ground floor is fine although food and service not so great.
Do not rely on the Internet working here at all - better off to go to the Business Centre in the Central Parque next door, where they seem more IT literate and the PC's are a little more up to date.
My room on 7th floor overlooking the Prado with the Nacionale in the distance was fantastic. The room had been renovated beautifully and the furniture was fabulous. The air conditioning worked well and quietly too.
Best to eat by the pool in the great pool bar / bistro or in the courtyard. Staff do not seem to comprehend what "half-board" means, keep track of what is being charged to your bill. I wasnt overcharged but there was some confusion.
Quite a few negatives here but I did enjoy the hotel and it is more intimate that the Parque Central. I would happily go back to this hotel if I could have the room on 7th floor again.

Room Tip: Higher floors the better the view and the quieter.
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  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hotel Mercure Sevilla Havane

  • Mercure Sevilla Havane
  • Mercure Hotel Havana
  • Havana Hotel Sevilla
  • Mercure Havana
  • Hotel Sevilla Havana
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Price range (per night):* INR5,601 - 8,401

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