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Hotel Mercure Sevilla Havane – reviews, photos

3.5 of 5
Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
Hotel Mercure Sevilla Havane
Ranked #12 of 73 hotels in Havana
3.5 of 5 stars 664 Reviews
16 December 2011 -
Ogdenlad
8 December 2011 -
BoykoShumen_Bulgaria

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664 reviews from our community

What travellers say about this hotel
  • Top floor(17)
  • Reception staff(8)
  • HOT WATER(7)
  • Old town(7)
  • Great location(6)
  • Very good(5)
  • Air conditioning(4)
  • Easy walking distance(4)
  • Superior room(4)
  • Only positive(4)
Traveller rating
    103
    280
    164
    82
    35
Only show reviews for Family (95) | Couples (327) | Business (16)
Date Rating
Halifax
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“A Little Tired”
3 of 5 stars Reviewed 16 December 2011

We had a three night stay in this hotel in Havana
The hotel is in a good position for getting around and sight seeing. Our room was at the back of the hotel large enough but quite dark looking onto a high wall, the bathroom being in need of a make-over most certainly not four star.
We had dinner in the restaurant on our first night (not very good) but then ate out using it for breakfast only only just Ok

Room Tip: Ask for a room at the front of the hotel overlooking the street
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Shumen, Bulgaria
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“The hotel Al Capone slept on”
4 of 5 stars Reviewed 8 December 2011

It was a good hotel in the heart of Havana from where a walking tour to Habana sightseeing could be organized.The restaurant in the last upper floor give a possibitity for a nice view to Havana by night and have a very good local and European meals.The most attractive event on this hotel was when Al Capone acoomodated here with all his staff.All the 6-th floor was booked for his gang but he slept in room No.615 which is proporly noticed.

  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bournemouth
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Currently being renovated - check what facilities are actually available”
3 of 5 stars Reviewed 5 December 2011

Having stayed at two other hotels in Havana in the past week (Plaza and Parque Central), I would say that this was definitely the mid-range option. Currently in the process of renovations, it still has a colonnial/european charm. The inside/outside courtyard, snack bar and pool are lovely.
The reception staff don't seem to share information or knowledge with each other, each one will give you a different explanation. The porter however was very helpful.
The "rooftop" terrace with that iconic view of the Capitol building is closed for renovations and even when it is open it is reserved for VIP's only. The Garden Terrace (the current alternative) still charges extortionate prices for food and the food is not that great. Although the singer/pianist who sings a variety of ratpack/beatles tunes was fab. The main breakfast/dining room on the ground floor is fine although food and service not so great.
Do not rely on the Internet working here at all - better off to go to the Business Centre in the Central Parque next door, where they seem more IT literate and the PC's are a little more up to date.
My room on 7th floor overlooking the Prado with the Nacionale in the distance was fantastic. The room had been renovated beautifully and the furniture was fabulous. The air conditioning worked well and quietly too.
Best to eat by the pool in the great pool bar / bistro or in the courtyard. Staff do not seem to comprehend what "half-board" means, keep track of what is being charged to your bill. I wasnt overcharged but there was some confusion.
Quite a few negatives here but I did enjoy the hotel and it is more intimate that the Parque Central. I would happily go back to this hotel if I could have the room on 7th floor again.

Room Tip: Higher floors the better the view and the quieter.
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  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sydney, Australia
1 review
“Beautiful hotel, great location”
5 of 5 stars Reviewed 29 November 2011

Had a great stay at this beautiful hotel. The charming colonial lobby area was a great place to relax. The hotel also has a wonderful open air courtyard, often with live Cuban music. The breakfast area on the top floor has great views over Havana.
We also found the location of the hotel very convenient as it is close to the old town.

Stayed November 2011, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great base for exploring old Havana”
4 of 5 stars Reviewed 27 November 2011 via mobile

The hotel has a feel of old school glamour, it's well located for a walk into the old town and near the Revolution Museum. The pool is lovely and its an excellent place to relax.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Mercure Sevilla Havane

  • Mercure Sevilla Havane
  • Mercure Hotel Havana
  • Havana Hotel Sevilla
  • Mercure Havana
  • Hotel Sevilla Havana
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Price range (per night):* INR5,601 - 8,401

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