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Hotel Mercure Sevilla Havane – reviews, photos

3.5 of 5
Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
Hotel Mercure Sevilla Havane
Ranked #12 of 73 hotels in Havana
3.5 of 5 stars 664 Reviews
12 October 2011 -
Peapod46
Posted by an Accorhotels.com traveller
3 October 2011 -
Natalia S

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664 reviews from our community

What travellers say about this hotel
  • Top floor(17)
  • Reception staff(8)
  • HOT WATER(7)
  • Old town(7)
  • Great location(6)
  • Very good(5)
  • Air conditioning(4)
  • Easy walking distance(4)
  • Superior room(4)
  • Only positive(4)
Traveller rating
    103
    280
    164
    82
    35
Only show reviews for Family (95) | Couples (327) | Business (16)
Date Rating
Stevenage, Herts
1 review
2 helpful votes 2 helpful votes
“Great location for touring Havana”
4 of 5 stars Reviewed 12 October 2011
2
people found this review helpful

This hotel was exactly as described - full of old charm and in a fabulous location (right by the museum of the revolution). It was spotlessly clean and the only drawback was the appalling breakfast (the worst we tasted throughout our whole stay in Cuba - poor chopice and badly cooked) served by staff who clearly couldn't care less about their customers - there was no hot water for tea on the days we stayed as the machine had broken down and they weren't prepared to provided jugs of hot water even though coffee was served in jugs! Other staff ranged from being typically Cuban - very friendly and cheerful - to downright rude! I'd recommend this hotel only for the location but certainly not for the food or service.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Krakow, Poland
Top Contributor
63 reviews 63 reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Very nice hotel in a good location”
4 of 5 stars Reviewed 3 October 2011
2
people found this review helpful

The hotel is very good located, in the center of Havana. It is close to El FLoridita, just two streets away, so you can go for a late night drink.
The hotel has a very nice garden looking to the street with a swimming pool, that is really big plus, so you can in the afternoon go and swim.
The rooms are not big, but very comfortable, bathroom OK. In the roof-restaurant you can go for a typicall Cuban danceing and singing evening with very good food!

Room Tip: If you need to check in for your flight, reserv time for this, internet connection is a longer story...
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  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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edinburgh
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Good hotel”
4 of 5 stars Reviewed 25 September 2011

Stayed for 1 night only on way back from Guardalavaca, the hotel itself was grand, fantastic photos and steeped in history throughout the ground floor. Our room was a bit dated looking, but clean and had the best view we had ever had out of the 3 hotels we stayed in Cuba, straight out over the ocean and the old fortress, quite spectacular. We had our daughter with us and it was 2 rooms together separated by a hallway and wardrobes, lots of space. We had stayed now in Cuba nearly 2 weeks and just wanted a quick no frills tea so asked the doorman where the nearest decent Italian was, he told us where to go, and he came across very happy to help, In Cuba you tip everyone but we did not tip him, he really did not seem to expect it, anyway we had a lovely meal and when we got back to the hotel we tried to give him a tip saying thank you for his suggestion, he still refused!! Amazing in Cuba, eventually we got him to take it. Nice pool as its so hot wandering around but extremely noisy as its on the street level, think we were spoiled at the start of our holiday in the Parque Central, its rooftop pool was amazing. Would stay here again, great location and not as many tour guides etc hitting on you as you leave the hotel as there were in the PC.

Room Tip: Highest level for view, we were on 8th floor
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  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Missenden, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Good location, good standard for Havana”
4 of 5 stars Reviewed 5 September 2011

Stayed here twice on a trip to Cuba in May. Rooms were large, functional and clean. Food was good. No complaints and wouldn't hestate to stay again. Cuban idiosyncracys do appear but it only adds to the charm. For example, it took four people an hour to sort my wifi access out, when a new card for a few dollars would have been less expensive and a lot faster but no complaints about the effort expended.

  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lb,il
Top Contributor
53 reviews 53 reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
“This historic hotel is a nice base for a visit to Havana”
4 of 5 stars Reviewed 20 August 2011
3
people found this review helpful

This historic hotel is conveniently located on the Passeo, near the Museum of the Revolution and the Museum of Cuban Art and is a short walk from the city center and Old Havana. A fleet of taxis await just outside the front door. The views from the restaurant on the 9th floor are some of the best in the city. The lobby is lovely, reminiscent of a bygone era. Rooms are a bit worn and threadbare but lovely none the less. Each day we were there the chambermaids made different towel sculptures which was a nice touch. The TV news is "filtered". My room on a lower floor overlooked the Passeo and street noise was a constant. The breakfast buffet offered many choices but the food quality as elsewhere in Cuba left something to be desired. Front desk personnel varied in their efforts to please.

  • Stayed June 2011, travelled with friends
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Mercure Sevilla Havane

  • Mercure Sevilla Havane
  • Mercure Hotel Havana
  • Havana Hotel Sevilla
  • Mercure Havana
  • Hotel Sevilla Havana
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Price range (per night):* INR5,601 - 8,401

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