We didnt book this Hotel , we ended up here because the NH Parque Central Hotel had overbooked and sent us here , when we tired and it was a thunderstorm. However , massive reception/entrance to the Hotel , its on 20 floors , the lifts were a horrible feeling , they sort of went up and down all the time , however , the rooms were large and clean , little antiquated but thats ok , the maid service was excellent and they left little notes saying they hoped you were enjoying your holiday etc , so sweet . ! The service was fantastic and lovely musicgroups played at meal times ! the breakfast and dinner were amazing , everything you could think of and Im really fussy and dont eat meat etc.(even chilled Cava if you wished for your breakfast !!!!) it was a really great stay. Across from the Hotel there is like a shopping precint with a supermarket which sells rum , water etc all so cheap. Then there is a super cafe/bar/nightclub , we ate there , we enjoyed their live band , jazz/bongo/salsa , a mixture and it was amazing value. After 20.30 you must pay a minimum entrance to this bar of 10Cuc per person convertible(pesos) but you get 4 mojitos for this price each and a live band !!! Then there was another havana cafe/nighclub next door to the Melia Cohiba hotel and it was very international (20cuc entrance per person) no drinks included and we nearly fell asleep it was so boring. The Hotel has an enormous swimming pool , we tried it once , cold in January. but they supply swimming towels , and the pool is surrounded by loungers and an outside restaurant , very nice. The hotel offers also a FREE courtesy bus to central Havana , only 5kms away , and it gives you various pickup-drop-off times which was so good. The hotel does have a business centre with a very busy clientele trying to check email etc , it is expensive , around 6cuc for 30mins but it is not broadband isnt fast but is okay if it is a necessity. I would say Sol Melia Hotels must be the best , I live in Spain , Andalucia and we have used them in Spain also and they never disappoint.

I stayed at the Melia Cohiba in December 2011 while on a people-to-people program with Insight Cuba. The hotel is a business class hotel, providing all services/amenities necessary (money exchange, internet, concierge, bar, restaurant, etc.). Being part of a program tour, I did not spend alot of time in the hotel or my room, but it was clean and comfortable to return to after long days of scheduled activities. There is a market directly across the street from the hotel where you can purchase bottled water, snacks, etc. inexpensively. The staff were friendly and helpful overall. The breakfast buffet was plentiful and not busy at opening. Cabs appeared plentiful at the hotel entrance, if needed and the city was very accessible from all points.

Stayed at the National last time, interesting because of it's history but a little rough. The Melia Cohiba was so unexpected, great rooms, professional staff, nice place.

We stayed there July/August 2011 and had a great time. The staff were very helpful and attentive and our room on the 16th floor was perfect, giving great views of Havana and the sea! Unfortunately, my chlldren were ill during our stay but the maid who looked after our room was very kind and made sure we had everything we needed. We purposely chose this hotel as we didn't want to be in the centre of the city but a courtesy shuttle bus runs several times a day so no problems getting in and out of town!

We stayed at the Melia on a bed and breakfast basis and the restaurant was very clean with a good variety of choices of cooked and fresh food. Do visit the Italian restaurant within the hotel, my son said it was the best pizza ever and it was delicious! Great baseball theme running through the restaurant, lots of memorabilia and even photos of Castro in baseball gear...

I am a travel agent and would have no hesitation recommending this hotel to family, friends or any of my customers who are planning a stay in Havana!!