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Gran Caribe Club Atlantico – reviews, photos

3.0 of 5
Ave. Las Terrazas | Santa Maria Del Mar, Havana, Cuba
Hotel amenities
Gran Caribe Club Atlantico
Ranked #30 of 73 hotels in Havana
3.0 of 5 stars 139 Reviews
11 February 2012 -
Rudasek01
2 January 2012 -
ruth s
 
 
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139 reviews from our community

What travellers say about this hotel
  • Free shuttle(6)
  • Few times(4)
  • Short walk(3)
  • HOT WATER(3)
  • Very nice(3)
Traveller rating
    13
    53
    40
    14
    19
Only show reviews for Family (22) | Couples (60) | Business (0)
Date Rating
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
“Club Atlantico”
3 of 5 stars Reviewed 11 February 2012
7
people found this review helpful

Came back from vacation in Cuba where we stay in Alcantico and want to share my impressions.What wrote traellots90 was true .Hotel is a very convenient location for those who want to get a sunbathe and those who like to explore and learn about another culture, lifestyle ... . Havana is a safe city where you can enter without fear everywhere, even in the darkest corners to see how the natives life looks like and what contition they live?Shocking impression. Side streets for tourists look quite different! But to explore the Cuban in Havana you have to have money. The cheapest is exchanged at the bank (a dozen or so meters from the hotel). You can exchange money in the hotel too but it is more expensive and they cheating
Staff at the front desk is the most unprofessional staff I met (I visited almost all of Europe and Jamaica). They totally ignore the cliant.
The hotel has late chack out - super , right? Theoretically, you pay CUC 15 and you can stay in the room until 6pm, but in practice it looks different.You pay CUC 15, and at 4pm they throw you out of the room where you sit a few hours waiting for the bus. To not dehydrate I recommend save not only CUC 25 for airport tax but 2-6 CUC to buy a drink at a nearby store.
Going to Cuba You need a lot of money not only for sightseeing and your needs, but a money for tips.Without tips do not expect good service. There are exceptions such as NIURKA, DIAMY and dark-skinned BarTender from front bar (sorry forgot his name).and SHUTTLE BUS DRIVER who professionally with a smile on their face were doing their work without expecting anything in return.Atlantico should have more such a people !

Room Tip: opposite the main entrance
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  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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osvaldo3, Director General at Gran Caribe Club Atlantico, responded to this review
26 March 2012
Mr:

I´m glad I had a pleasant stay despite his comments on some negatives, but there are certain criteria that are unrelated to the installation.

About The Late check out is offered according to availability of employment provided to the client informing you so that it can choose or not the option of 15.00cuc until 6:00 PM and 45.00 CUC to 9:00 PM.

However we will submit its criteria for improvement of our services by putting at your disposal for any question you may have.


Attentively
Emilio Soto Ramirez
Director General
Complejo Atlantico Villa los Pinos
Hoteles C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calgary
1 review
12 helpful votes 12 helpful votes
“Better than Expected!”
4 of 5 stars Reviewed 2 January 2012
12
people found this review helpful

Having read some of the reviews after booking this trip we were a little concerned but the reality was much better than expected! One review said staff were unfriendly, I could not disagree more!! We were treated with courtesy and utter friendliness at all times. The bar was fully stocked and the food much better than I was led to believe, warm fresh bread every meal time along with freshly cooked meats and pasta. Breakfast freshly cooked eggs to order, fresh fruit every meal time.
Yes the rooms are very basic but clean and yes we did have a double bed! Room to beach 2 minutes ... if you take your time!!! Pool clean and a complete suntrap if there is an on shore breeze. There is a poolside bar which is 10 seconds from the beach. Free Hobbi Cat trips, kayka's, pedalalos, beach volley ball, table tennis. We hired the Hobbi cat and went down the coast for some fabulous coral reef snorkling.
Free trips into Havanna in a good coach, all in all good value for money

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review
8 May 2012
Dear Customer:

We like to know your judgment as installation and their opinions whether positive or negative. It is true that reading a positive review of our facility is to recognize the great work that is daily looking for the satisfaction of our services to achieve meet the expectations of our customers. We welcome your comments and we would be happy to once again receive his visit. At your disposal and we hope that we were choosing the next time you saw Cuba.

Emilio Soto Ramirez
Director General
Complejo Atlantico Villa los Pinos
Hoteles C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Great Beach”
3 of 5 stars Reviewed 24 November 2011
6
people found this review helpful

Bang for the Buck! 24 hr small bar, beach to be shared with locals if that is ok with you. To me the more the better, loud music all over. Great massage, after a well spent night in Havana. 3 Star what can we expect, Grill is ok. The Buffet is basic. The rooms are clean and always tip for better service. Don't forget to top all your meals with Rum to avoid unpleasant stomach situations. The Beach is gorgeous and long, great for swimming. The East Havana beaches are regularly frequented by Cubans mostly on weekends. There are a few bars and grill huts around the area if you wish to have a better meal. Overall it is about Bang for the Buck.

Room Tip: The is no frontal Ocean view, make sure Air Conditioning is working as you check in. And leave it on...
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  • Stayed December 2010, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osvaldo3, Director General at Gran Caribe Club Atlantico, responded to this review
17 April 2012
We're happy as a hotel for you to know that our facility meets the standards quality / price. He appreciates the comments made on this page, hopefully useful to readers who visit. Our beaches are not private though, offer the satisfaction of the full enjoyment of an experience, know and exchange of culture and friendship to our people. The hotel's address given the host, wishing his upcoming visit to our country and installation.

Emilio Soto Ramirez
Director General
Complejo Atlantico Villa los Pinos
Hoteles C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great Vacation”
4 of 5 stars Reviewed 24 October 2011
5
people found this review helpful

First, Don't expect something extraordinary it's Cuba!
We were there for Christmas. The bars and restaurants were awesome. food quality was good( off course in Cuban scales). they had a fantastic Christmas lunch and dinner.
The room was OK, clean but still needs renovation.
There was a bartender there, I forgot the name, he was making one of the best Mojitos and Cappuccinos I have ever had... beach and swimming poll was also very good.
Furthermore, the hotel is located in a nice resort area called Santa Maria Del Mar , 30 Kms away from old Havana (free shuttle for old Havana is provided), it was nice to walk around and also there is currency exchange close to the hotel if you are looking for lower rates...

  • Stayed December 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Great beach location but a dump.”
2 of 5 stars Reviewed 24 October 2011
4
people found this review helpful

A wonderful beach in front of the hotel but the ambience is completely spoiled by the loud, thumping music they play all day at the pool and the beach. I had to walk 200 metres down the beach until I couldn't hear it. People go to Cuba to hear great music, not the crap the young guys in charge of the music play. I made suggestions but they couldn't care less. That's Cuba for you. This is an all inclusive hotel so you have to eat breakfast, lunch and dinner there. And it's absolutely appallingly bad. I've never found worse food in Cuba. God knows why anyone would want to stay there. Horrible!!!

Stayed September 2011, travelled solo
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Additional Information about Gran Caribe Club Atlantico

  • Gran Caribe Hotel Atlantico
  • Gran Caribe Havana
Address: Ave. Las Terrazas | Santa Maria Del Mar, Havana, Cuba
Price range (per night):* INR4,201 - 8,401

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