I stayed in house #7 (4 bedrooms, in front of the beach). The house had great spaces and excellent sea view from the living room. Many houses have been updated (in Cuba this is that they were painted and maybe some minor repairs) and considering the cuban standards, it was the best you can get to stay with the extended family as well. The house keeper controls everything and helps you better than nobody else. We joked that she was the CEo of the villa, but really, they don't do a very deep cleaning of the house but help you with all the problems with the gas (don't wait until it's empty, make it change more often), the water (a truck has to bring the water to every house, so complain before you run out of water) and the big problems with the phone. The reception or front desk is disappointing, they never have a solution for anything, and we are talking of essential things like water or being communicated. The phone was supposed to only receive phone calls, but we spent 24 days almost incommunicated. They have a big problem with forwarding the external phone calls, it happened in all the houses even if they didn't admit it (we talked to some other guests). The kitchen was confortable, but it didn't have all the forks, glasses and dishes than it was supposed (my family brought their own). The first two days we had problems with the electricity (black out for several hours, but that's Cuba too) and the water at home worked with a motor, therefore, no light or water. The security guards are suppose to protect the properties and they do a decent job on that, but be careful: Villa los Pinos policy ridiculously says you have to pay 8 CUC for each invited person in the house, and that they can not stay to sleep. These security guards are checking all the time how many people you have in the house and inform the front desk, but it is a dirty mechanism for you to pay them 10 CUC so they look to the other side.
With all the problems we had with the house and the long stay we negotiated a 10% discount on the total stay. it was difficult to get because the people in charge don't work with the client in mind, and because you don't have a better alternative for a house at the beach and they know it.
There is no pizza delivery (no delivery of anything). It is difficult to get groceries in the area (you'll find only convenient stores without bread, ham or cheese for an elemental sandwich. Just beer, rhum, coke, cookies, pasta and conserves). We bought everything we needed in the stores of Havana, or bought pizza on the restaurants in the area. For the organized tours, Villa Los Pinos doesn't have a tourism bureau, so they say to go to the near Tropicoco hotel and from there you can book the trips you like. Buy a good guide and read the recommended visits, because the tour guide of the Tropicoco doesn't seem very knowledgeable at all.
Other than that, the house was comfortable for our family and just at 50m from the beach, with a beautiful view of the sea and the coconut trees. The guy in charge of maintaining the pool, Pedro, is an amazing person, as well as Susset, the house keeper, a.k.a. the CEO. I recommend the houses that are not more than one block from the beach, because you would have to cross a low traffic avenue to go to the beach (not good with kids). The area is safe to walk day and night, and at 3 blocks you can take a bus (every 1/2 hour) that takes you to old havana and brings you back for 3 CUC.
I am planning to come back in the summer. I hope that this is useful for anybody looking for a house to stay near the beach.
- Hotel Los Pinos
