We had to stay two nights at this horrible place, since our flight to Amsterdam was delayed by two days. The staff was truly horrible. The first morning the cleaning lady burst into our room and wanted to start cleaning while we were still sleeping. We asked for another bath towel, since we only had one - she wouldn't give us one. So I had to use a small hand towel after showering. The next morning she did the same thing, only this time she accused us of stealing a towel - she didn't even bother to check the whole room first. She obviously knew we were missing a towel, and wanted us to pay her 1CUC for the towel. We told her that we would not pay for it, since we hadn't left the room with our towels. We asked for two new bath towels, since we both wanted to shower before our 15 hour flight home - she wouldn't give us new ones. Only after having a long discussion with senior staff, we got two new ones. Upon checking out we had to pay 5CUC for the "missing" towel - i.e. five times more than the cleaning lady wanted. This confirms our suspicion that she hid the towel and hoped for some quick cash. At that point we were pretty fed up, so we told the receptionist what was on our mind, gave her the money and left - hopefully never to return.

I can honestly say that this has to be the worst hotel I've ever been to. Not going to describe the physical condition of the hotel since that's been covered by other reviewers already.

This hotel looks like it had been a good hotel like 20 years ago....
The most funny thing, in my opinion, are the lobbies and corridors, with lots of "lost" furniture.... a table here, a chair there...a lost sculpture over there...
The only nice thing about the Hotel is staff....all of them are very kind and give attention to all the problems you have in the facilities (and there are a LOT of problems!).
But at least, the AC was working....not everything is bad in the Hotel!!!

I just got back from a trip to Havana. We got a very cheap package including flight and hotel for 690 EUR/week.
The Triton and Neptuno are more or less one hotel with two towers. The hotel was built in 1991 and it seems like since then nothing has ever been repaired again. 1 of the three lifts worked (22 floors!), no water in the swimming pool, horrible food, pretty nice people though. It's pretty far from the centre of Havana - 5 EUR/10 minutes by cab.

The reviews regarding this hotel are a bit harsh. I went there for 4 days for my 40th birthday after the original hotel that was booked was closed. Yes it does need modernising and on some days there was only one lift to access over 20 floors, but it's the people that make a holiday. We had some great times talking to people in the lift as we were trying to close the doors. The bell boy "Max" couldn't do enough to help us and he was very friendly. The receptionist went out of her way for us.

Jump on the local bus to get around, especially down to Havana. The Cubans love when you do that and it is fun. Remember 10 cents in CUC (tourist money) is worth more than 10 cents CUP (Cuban currency). Yes there is two currencies. So pay around 5 cents in CUC on the bus.

So if it is cheap and cheerful you are after, this hotel is fine for that purpose