We arrived at El Comodoro on the 4th December 2011 at 3.00am after a delayed flight of 5 hours. The 2 ladies at the reception were rude,unfriendly and dismissive. After checking us in, we were assigned to Bungalow 829 and told that the bellboy would help with our luggage. The only thing the bellboy helped with was giving us the wrong directions to our room.
We eventually managed to find the room with the help of one of the security guards on the property. Our room was right at the end of the hotel, next to the main road and was upstairs in complete darkness. We had 3 big suitcases with us and had to carry the suitcases by ourselves. Only then did the bellboy come and ask if we needed help.(we declined his offer at this point as he assumed we were going to tip him if he did help)

The room was cold,bland and had no hot water.all sockets were hanging out of the walls and there was only 1 blanket between 3 of us(was a 2 bedroomed bungalow). We requested a new room but was told none were available at that time and to wait till the morning.
To add to our misery, after an hour of sleep, we were woken by a siren of some sort and what sounded like a concert. We got up, still had no hot water and went for breakfast.Breakfast was ok, although there was no butter and cutlery, no greetings from the staff either.
After all this, we had had enough and decided to change hotels. Upon checking out, the staff were still not responsive and couldnt have cared less whether we stayed or not.

As first impressions count, it was a disappointing result for our first time in Havana. We would not recommend this hotel..

Stayed here as part of a package holiday. No hot water and on the last morning no water at all. The lobby and restaurants are excellent however the service is very slow (despite very nice staff). Bit of a lottery as to whether you'll find cutlery, cups, milk etc at breakfast or even a table (very slow clearing). The room was huge but was generally quite grubby - a lick of paint would make them much better. Wouldn't go back to be honest - plus it's miles from the action in Havana. The city itself is gorgeous and we loved it.

There is the hotel and the bungalows which look ok from outside but need renovating. Half the estate of bungalows is in course of renovation, repaired balconies, UPVC windows/French windows, should be good when finished. Inside clean enough, though water was warm rather than hot. OK for shower. Sitting room comfy enough, kitchen facility not equipped but fridge worked, some rooms have cooking rings, but again no cooking utensils.

Main hotel is ok. We only ate in main dining room. Unlike the all inclusive resort we stayed in service is a bit indifferent, fairly typical of the country generally but that's their way. Why travel to a foreign land if you want it the same as at home? The all inclusive staff in the beach resorts are generally fawning over you for tips, Havana is less like that. Breakfast was fine, plenty of variety but often run out of things which are replenished, eventually. Wouldn't want to be there when they are busy though.

Tourist bus is 5CUC for the day and a super way to get into the centre of Havana, times vary can take 45m depending on which route driver chooses and who he chooses to stop to talk to on the way. Some days the bus stops outside the hotel and does a U-turn to the city, other days it goes a bit further into the suburbs before returning.

Comodoro has a small shopping mall and supermarket on site and other shops nearby.

For evening meals we ate at 'paladars' which are private restaurants; there's a few nearby. Mi Jardin is fantastic, small easy to find. Go hungry the portions are HUGE, no English spoken. Others are very good as well, some more like commercial restaurants than homes. We did not eat in the eveings at the hotel but there was a choice of restaurants and teh menus looked interesting enough and reasonable value.

Back to Commodoro, have you paid a lot to be there? Is this London, Paris, New York? No? Then take it for what it is, old, shabby round the edges but very reasonable and geneorus breakfast and a place to put your head down ready for another day in the one and only Havana.

We stayed at this hotel in February 2011 and again in October 2011. This trip my mom joined my husband and I so we had one bungalow and one room in the hotel.

Upon arrival, neither room was ready, we expected this as we arrived at 9am in the morning and the hotel was full the night before. We were told to come back in 2 hours and the rooms would be ready. We returned to the front desk after 2 hours where we told again to come back in 2 hours. Instead of waiting around the hotel we decided to go to my husbands family's home for a visit. When we returned to the hotel at around 6pm, the hotel had 2 single rooms for us. When my husband explained (in Spanish) that we should have a bungalow and a room, the front desk staff refused to do anything and told us that WE would have to phone Sunwing to clear up the error. As my husband and the front desk agent went back and forth, I looked at the second page of the email from Sunwing to the hotel and found our correct reservation, much to the front desk agents chagrin, she corrected the error and found us a bungalow. The service at the front desk of this hotel is hit and miss, sometimes they are good and other times they are horrible. On a separate occassion we asked them to call us a taxi and they wouldn't claiming that it is not their job.

My mom had excellent service from her housekeeper and her room was kept clean every day, our room, although it was cleaned was only sub par, there was a small peice of garbage on the bathroom floor for 2 days.

The staff in the Italian restaurant, once again were fabulous, if you have the opportunity to sit in Amed's section, you will not be dissapointed, he is friendly, attentive and speaks perfect English. The food in th restaurant was also very good, and I would still consider this restaurant one of the best places to eat in Havana. I would suggest however that you don't order the chicken pamagian, it's tasty but it is not what you would expect it to be. My best pic....the steak in mushroom sauce, of course the pizza is great too as they have a brick oven.

The best bar in the hotel is the pool bar, you can order something to eat from a limited menu while enjoying drinks by the pool, the staff here are friendly and always smiling. My only complaint about this bar is that they run out of white wine every day and they are not allowed to go get a bottle from the other bar (not the bars fault, it's hotel management). I learned very quickly that in Cuba there is always a way to beat the system, I simply walked over to the market, bought some wine and the staff were happy to keep it in their fridge for me, they also poured it for us whenever we asked. My advice, tip these guys a few dollars daily and they will bend over backwards to do what they can to make you happy. I wish I could say the same about the lobby bar. One of the female bartenders in this bar accused my mom and I of "stealing" a glass. I went to the lobby bar to get a bloody mary for my mom as the pool bar doesn't have the stuff to make it, when my mom returned the glass she gave it to someone else in the bar, no big deal, right? We later returned to get another bloody mary and the lady asked where the glass was, my mom explained that she returned it to a man at the bar and the woman gave us a dissaproving look as if she did not believe us. She was just plain rude. There is a reason why it's so important to return your dishes to the same place you took them from and here it is....at the beginning of each shift all of the dishes in the various areas of the Hotel are counted, if they go missing or get broken, the hotel charges the staff, if you leave the dishes in your room there is no guarantee that they will go back to the right place so this causes the staff to be very possesive about the dishes....TIC (THIS IS CUBA).

The buffet breakfast is average and the service is lacking. There are 2 gorgeous pools although one of them isn't in use right now.

The bungalows are nicely appointed but are the outside of them could use a few minor repairs and paint. I would pay the extra just so that I don't have to go near the lobby.

The Hotel is a little far out but you can easily hop on a bus or take a taxi to old Havana or to Playa St. Maria (a must go).

For the price, this is a good place to stay but I think from now on we'll pay the extra and stay at one of the 2 Melia hotels in Havana. We're done with Cuban run hotels.