I've just had a terrible experience at this casa and would not recommend it at all.
I reserved a room for the 18/04 in order to catch my flight from Havana on the 19th. When I arrived on the 18th I was told it was fully booked. The owner made a mistake and had booked a room for me on the 14th instead of the 18th. He would not recognize he made a mistake in the reservation and even blamed me because I had not cancelled the reservation for the 14th that I am 100% sure I had not made ! When I said I was very worried because I was left without any room reserved and with all my luggages in the middle of Havana the guy told me I had a very bad character ! Then when I told I did not appreciate this kind of service the guy straightly told me to go [--] myself ! I could totally understand the guy had made a mistake in the reservation at least if he had said sorry, but I cannot tolerate to be insulted !!!
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