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Casa Particular Pepe y Rafaela – reviews, photos

C/ San Ignacio n0454 entre Sol y Sta. Clara, Havana, Cuba
Hotel amenities
No photo provided
Ranked #44 of 73 hotels in Havana
3.5 of 5 stars 7 Reviews
21 April 2009 -
Quiquine
9 January 2009 -
GeorgeH01
 
 
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7 reviews from our community

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Traveller rating
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    1
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    3
Date Rating
Barcelona, Spain
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
“Terrible experience”
1 of 5 stars Reviewed 21 April 2009
4
people found this review helpful

I've just had a terrible experience at this casa and would not recommend it at all.
I reserved a room for the 18/04 in order to catch my flight from Havana on the 19th. When I arrived on the 18th I was told it was fully booked. The owner made a mistake and had booked a room for me on the 14th instead of the 18th. He would not recognize he made a mistake in the reservation and even blamed me because I had not cancelled the reservation for the 14th that I am 100% sure I had not made ! When I said I was very worried because I was left without any room reserved and with all my luggages in the middle of Havana the guy told me I had a very bad character ! Then when I told I did not appreciate this kind of service the guy straightly told me to go [--] myself ! I could totally understand the guy had made a mistake in the reservation at least if he had said sorry, but I cannot tolerate to be insulted !!!

  • Stayed April 2009, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
2 helpful votes 2 helpful votes
“Best host in Havana”
5 of 5 stars Reviewed 9 January 2009
2
people found this review helpful

Pepe and Rafaela are absolutely fantastic hosts. My friend and I stayed with them for two nights. We were staying in Havana on three seperate occassions within a month and everytime we went back there.
The second two times Pepe was fully booked, but he, without hesitation, picked up the phone and called round his friends and found us a place to bunk.
A really funny guy and a charming house with great views of Old Havana streets from the 1st floor.
If you want a really 'real' place to stay, one of Pepe's friends house 'Casa Eldo' affords the most spectacular views of Old Havana and the Capitolio. You do however have to sleep in what is literally a shack with a loo right next to the bed. Really worth it if you don't mind roughing it.

Stayed April 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Italy
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“casa colonial ristrutturata adiacente a plaza veja”
3 of 5 stars Reviewed 8 February 2012
2
people found this review helpful
Google Translation

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Barcelona, Spain
1 review
“pareja polemica”
1 of 5 stars Reviewed 22 May 2011
Google Translation

  • Stayed February 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Buena casa en Havana Vieja”
4 of 5 stars Reviewed 29 December 2008
Google Translation

  • Liked
  • Disliked
  • Stayed December 2008, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3.5 of 5 stars ) 7 reviews
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