My partner and I have stayed at this hotel twice (December 2008 and 2009). I fell in love with the architecture of this place - the open, modern, unpretentious feeling. Other great features are: its location close to the water, the gorgeous 5th avenue, the snackback open 24/7, and the use of the pool at the other hotel. We are both vegetarians and we found that we could have a delicious breakfast and cheese sandwiches there - but I admit it would be a challenge for vegans. As per going downtown, lets say, Vedado or Nuevo Vedado, we walk! It's a wonderful way to discover Habana and its people, especially when walking through the back streets. Now, where to improve: 1. I find that the tables in the lobby are very dirty - it wouldn't cost a lot to have someone wipe them with soapy water once in a while. 2. Fixing the amazingly beautiful common bathrooms in the lobby would be a plus. 3. Improving service; latino culture or not, service should be prompt and courteous. Sometimes at the snackbar I have to wait a long time (for Canadian standards) to even make eye contact with a staff member. Some of the staff don't seem to take their jobs too seriously. I couldn't understand at first why they would serve me eggs and ham while I had clearly stated (I speak Spanish) that as a vegetarian I only wanted eggs - until I realized the staff was serving the breakfast plates at random! 4. The most serious inconvenient was that the non-smoking laws are not implemented. Last December, the smoke was a huge problem for me - the guys next door where smokers and I would wake up in the middle of the night because of the smoke. European and Canadian tourists, sadly, take advantage of this. However, although we are returning this year as a test, we'll have to go back to Melia Cohiba in the future if the non-smoking rules are not applied. As a last note: please don't expect coffee machines and the like in Cuban hotel rooms - it isn't fair. You are not in the US and Canada anymore - and you are getting a good deal for what you pay for in Cuba in general. Cubans rude? Yes sometimes but then, look at their situation - one staff last year had two full time jobs and she could barely keep awake...Viva Cuba nevertheless!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 January 2011
Dear Guests,
Many thanks for your review on our hotel property.
We have taken good note of the issues where we can improve and hope to have them sorted out very soon.
We shall be glad to welcome you back!
Juan Candeal
General Manager
Hotel Occidental Miramar
Apartotel Occidental Montehabana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC