I purchased a fairly cheap package with HolaSun, 7 nights (only 6 days due to arrival/departure times). I had gotten a reasonably good idea of what to expect from reading a number of reviews.
We arrived to the hotel approx 9:30 at night, and were greeted by Marilene(sp), and Jorge. They were very pleasant and friendly. As we were the only arrivals from our flight, check-in was very quick. Jorge, helped us carry our luggage up the long stairs to the 4th floor (elevators not working)
The Buffet was closed due to time of night, but there was an Italian restaurant open, which Jorge so kindly drove us to on his way home from his shift, it was not far, but we were unfamiliar with the area, we could have also have opted for a ham and cheese sanwich at the snackbar, but decided on LaCova Restaurant. We ordered pizza, which would have been good if we hadn't ordered bacon on it, as it was very fatty and very raw. We had tried it again on last day with other toppings, and it was pretty good. After our hungar was satisfied we purchased a few cervezas and headed back to our room, and relaxed on our balcony which overlooked one of the keys of the marina, very enjoyable.
We awoke before sunrise to sit on balcony and watched as the sun rose, we had a beautiful view.
Our room was of average size, with two double beds, with small pillows (I used a folded blanket, and gave the misses my flat pillow) room was a bit tired and dated, as expected, but clean and served us fine.
Washroom was also average in size, plenty of hot water, though had to run for a time to warm up (no problem). Our washroom had no hairdryer, she brought her own dryer and staightener from home, which fit into the outlet, it is 240V, but accepts our N.American plugs, check your specs on your appliance to see if it is 240V compliant, if so it should work, I recharged my camera batteries, and elect. razor in the washroom outlet with no priblems.
Buffet - Just Past The Pool
Breakfast - was ok, we only had the eggs, fruit, bread, and fresh orange juice.
We never had lunch there becase we weren't around at that time of day, so can't comment.
Supper - was ok, if you got there at opening, so you can have meat from the carvery station. We also had Dinner at the restaurant, just up the street on the opposite side (can't recall name) which Pedro,the other bellhop arranged for us...was very good.
Snack Bar was a hit and a miss, you could get ham and cheese sandwich most times, but had to guess when to get a hamberguesa or hot dog, I hadn't seen any f.fries...oh well, no biggie.
Pedro, shuttled us to an other key of the marina, so we could arrange for a rental car for the following day, where we passed a decent sized grocery store, gift shop, and cigar shop, all within walking distance, and easy to get to on foot, but we did not know that at the time.
Later Pedro found us an english speaking taxi driver named Gaston, and we booked him for 5 hours at 20cuc per hour, and went for our first tour of Havana. I would recommend this if it's your first time to this city, as was for us. He was great, and if you have any questions, or something in particular you want to do or place to go, just ask. Gaston very proudly knew alot about his city.
On second day, as planned we took our rented car to Vinales for a 2 night stay. We left our valuables in the safe deposit box, and unnecessary luggage in room with no problems.
......Just a side note: if you are leaving hotel anytime to visit a casa, be sure to take your passport, you will need it to register with casa.
After returnig from Vinales, we spent our last two days going too and from hotel to Havana Viejo. The buses are twice a day and free, and take about 40min., and taxis were 20cuc each way, and about 20min. It rained on those last two days so didn't do much, a bit of site seeing, and a bit of bar hopping (just a little bit).
We hung around the pool bar when at our home base as well as the lobby bar, both were very enjoyable, and service was really good.
We quite liked our stay here, the staff are great, with a special mention to Jorge and Pedro who went above and beyond to make our stay a very pleasant experience.
Also because we wanted to see Vinales in the Pinar del Rio Province, by rental car, it was ideally located for us, as I didnt want to drive in an unfamiliar city of this size, with regulations and signage I am not accustom to. (I found it difficult enough getting out of this area to find the autopista...hehe).
All in all I would be happy to stay at this resort again and use it as a home base.
Room Tip: it's a long climb to the top floor, but very nice views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC