This "resort" is really a large motel that engages in false advertising and overcharging. Their website claims 3 restaurants, onsite car rentals, a casino & world class newly renovated suites. These are all lies they only have 2 restaurants, no car rentals, no casino & the rooms have not been updated in years. My suite had a front door that did not close properly, a bathroom door that not only did not close at all but the handle was broken off. The sink had a huge crack in it, the mini fridge smelled like something had died in it and the room was filthy. It took 3 days and 7 complaints to hotel to get the bathroom door fixed and the treated us as if the request was unreasonable. Maid service is beyond bad, they verse of cleaning the room was replacing the towels – that’s it just towels. Not cleaning the floors, making the bed, emptying the trash, cleaning the bathroom – nothing. We got so fed up the 4th day that our room was still filthy we made them bring the maid back and boy was she so rude to us for making her work. Then she only made our bed with a bottom sheet, no top sheet, we complained again as was told that is how they make beds their even though we had a top sheet until then – more lies. We asked for hair dryer (which was suppose to be in each room to begin with), and an iron when we checked in. It took 3 phones calls and 2 days to get the hair dryer, and the iron never did show up. The restaurants are also terrible the food is bad, the prices are high, it takes over an hour to get a simple sandwich, and don’t bother asking for it a certain way either. They will make your food however they feel like and then pretend you either didn’t tell them or that they no longer understand English. Basically if you choose this resort you will be paying resort prices for a motel experience. All staff (including management) are lazy and only care about getting you to go away and not on delivering the experience that their guests were promised and paid for. My photos attached to this review pretty much say it all!
Room Tip: If you want a nice Bonaire experience dont stay here, those that left positive reviews must have nev...
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