We have been travelling to this resort for 20 years and are used to the typical problems and the poor service - the location, the property and the friendliness of the staff have always brought us back - not so sure after this visit. As owners of a time share we book (and pay) 6 months in advance and have an expectation that our room will be what we paid for - 5th floor Garden View - we also booked extra weeks 2 months before our trip. The Front Desk staff had no clue - no arrivals list - no allocated rooms - nothing ready - we had to wait 3 hours to get a room on the 5th floor - other guests were also getting the same treatment. When I complained to staff members they were sympathetic but no response from the General Manager - he is too busy I guess - I noticed he stayed with his staff at the Tuesday "Cocktail Party" - very little conversation with the guests - unbelievable in this day. The Wireless Internet was a rip-off - $52/week for poor service - lots of local internet cafes with good service and great prices.

Our room was very clean and kept that way although some of the amenities were missing -microwave, corkscrew etc. but this was minor stuff.The food as usual was nothing great and the service also not great but the prices were high - lots of good restaurants a short walk away. The swimming pools are fabulous - except the main pool was closed for 3 weeks being painted (by one man) and the beach pool has been out of order for years - still the members pool is nice and quiet - except when the main pool is closed!

The Resort seems to be going backward - it must be the management - most of the staff want to please but they either don't have the skills or are lacking the materials/equipment to deliver - lights in the stairs were out for the entire time we were there - called maintenance a number of times but no response - a safety hazard although security seems OK

It is a great location - the beach is wonderful and The Gap has everything you could wish for - so I guess we will go back but buyers beware!

TIP - dress up as Air Crew - they seem to be well looked after!

Booked a 2 bedroom suite. Virtual tour showed 2bedrooms, a dining table in a living room setting. Actually the bedrooms were up a steep staircase, half of which had no bannister. There was no table for dining only a bar with 4 stools. The "living room" had 2 chairs and a sofa. Let the byer beware.

This hotel has a great location, and 50% of the staff are lovely. The Bar and breakfast staff leave a little to be desired, dare you ask for tea instead of coffee at breakfast or extra salad instead of fries with your wrap. The Hotel has seen better days, but it is on par with other 3 star caribbean hotels. I have a few photo's of the bathroom which definately was edging on the side of disgusting, and unclean. As usual airconditioning was unfit for purpose, room couldn't get below 23c actually turned to heat at night to keep it at that temprature. As others have mentioned, the tap water temprature in the bathroom was lukewarm at most. the taps in the sink and the kitchen sink was boiling hot- why the bath/shower couldn't be- this seems to be a constant problem at this hotel regardless of the room- the kitchen sink even has a booster for hot water so they realise the mains isn't good enough.

I wouldn't choose this hotel and wouldn't revisit out of choice, however it seems, that it is one of the better hotels on The gap which is filled with basic all inclusive hotels.

I found myself wondering about the Guinness Book of Records for the oldest hotel mattress still in use. I believe I found it at the Divi Southwinds. That mattress and other amazing remnants of the past are preserved for your discomfort by a staff that affirmatively does not care. When approached with a problem, supervisors argue that nothing is amiss. When asked for a solution, none is given. Out of fairness, the GM seemed genuinely remorseful that my stay was bad. Sadly, that did not make up for my sore back or my lost sleep.