We were given a reduced rate of $106usd instead of the normal $130usd from the 'charasmatic manager'. After the hotel experience i now know she just wanted to fill the vacant room as it was not worth the money.The hotel is in need of serious repair and refurbishment. The showers need fixing and the plug hole is like someone got a hammer and smashed it through the tiles. Very poor workmanship here. The views are brilliant from the first floor rooms. I stayed in rooms 100 and 102 over a two day period. Room 102 had a poorly fitted washer to the shower which meant after the shower was turned on i was unable to turn the shower off. No maintenance person was available until the following morning so we had to sleep with the shower on all night. While moving rooms i had my watch stolen by the cleaners. Moved to room 100 which was larger than the 102. It seemd to be there 'penthouse' suite which i personally wont call it penthouse as there was no luxury item in the room. There was a hot tub in the room which was not working, wires hanging from the shower and a foul smell from the rusty fridge.
Customer Service from the 'manager' was poor. She offered us a goodwill gesture meal for the incovenience of the shower running all night, but we wont allowed to eat in the restaurant. No room service either so we had to collect our food from the restaurant kitchen. As we wont paying guests for the New Years Eve Dinner we wont allowed to eat the complimentary meal in their restaurant.
After complaining my watch was missing, no help was offered and one staff member thought it was 'funny' my watch was missing. I purposely left a pair of flip flops and old sunglasses in the room before check out. I returned the followng day and low and behold-no items were left in the room i checked out from.
This hotel is great if you want to stay close to the action of the night clubs, great sea views however be prepared for dodgy showers, foul smells from the fridge, risk of your property being stolen, loud music played til 3am from the local clubs and dishonest and rude staff.
