Stayed here at the end of November. The Thomas Cook flight landing in St Lucia en route is a right pain, and makes the flight very long. I would choose a direct flight in future, as this is a ridiculous idea.
I arrived at the hotel early evening and was initially pleasantly surprised by the size of the room and the balcony - as I wasn't expecting a balcony at all. The meal that night was served right next to the Caribbean, and the setting was amazing. The food was good throughout the holiday and the drinks were excellent. Try a BBC cocktail made with a banana , rum and Baileys. Delicious but quite fiddly, as the staff sighed when you asked for it.
All drinks were really good. The younger staff in the restaurant were borderline rude at times though. One girl was showing us to a table one evening and started holding a conversation with someone. I looked around and saw a table next to me that was laid,and went to sit there while she was talking. She then shouted not to sit there and to follow her. Why? I watched, and the table wasn't taken at all. Being served with drinks at meals is quite a task. You are left until someone decides to serve you, which can take a while. I was very hot one lunchtime and after waiting for quite some time, I asked for iced water, and the young lady snapped back that she was serving someone else. At other times when asked what drink was wanted, they didn't turn up. Very hit and miss!
The pools....... They do need attention. The pools are cleaned between 6am and 2 pm? I didn't see anyone cleaning the pools, apart from one guy clearing out leaves once. They do have grime marks around the side, and the jacuzzi for the first part of the week was very very cloudy and not working.There was an air bed in the pool, and when I turned it over there was grime underneath it.
When it rained heavily the rain drained off the rum shop roof right onto the room balcony. The guttering pours the water onto the balcony instead of into the garden below! The security guards played pool in the rum shop bar at 3 am in the morning and I could hear them in the bedroom as it was right next to the rum shack.The rum shop never seemed to be open! They could make something of this but don't. Why?
The floor in the room can't have been washed for ages as when you walked around in bare feet your feet were black and marked the white bath mat when you stood on it. They brushed the floor,but didn't wash it. The water in the sink would not switch off three times,and I had to call maintenance.
I knew that there was no beach there before we arrived,but wasn't too concerned as I knew Sandy Lane Beach was a minute away,and other beaches in the other direction. I asked Roger, the Porter, when we arrived if we could access the beach at Sandy Lane, and he laughed and said no, not unless you swim there! It was dark, and that worried me as I couldn't tell in the dark. It turns out you could get there, and believe me it's worth going, however you do have to paddle there when there are high Autumn tides. Even though you paddle there, you do get soaked as the waves crash on the wall and one or two can completely soak you. I would advise you not to take phones or cameras unless they are well wrapped in plastic to protect them. Swimming at Sandy Lane is wonderful and it really is worth going. If you go to the right of the hotel you can walk to Holetown and there are nice beaches on the way there too.
The 360 island tour booked through the rep - not the hotel - was very poor. It was like being driven around in an oven, as the air con was rubbish on the mini bus, and the guide was useless, unless you wanted to know hotel and restaurant names! Strange to be taken to a cemetery on an island tour!
A trip on the local bus to Bridgetown and back was an experience!
I am aware that this review doesn't come across as very good, but overall I enjoyed the holiday and the hotel could be good if there was attention to detail.
Would I go back to Barbados? Maybe one day, but I prefer Cubas Cayos and Cape Verde. Would I stay at the hotel again? Sadly, probably not. The hotel has the potential to be excellent, but as many others have said, issues need addressing.
I think if they could address the pool problems, which I know they say they have/are doing, update the bathrooms, train the younger staff in the restaurant, and use the rum shop facility better, they would be well on their way to a good hotel. The food and drink are very good, as is the setting and well kept gardens.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC