My husband and I just returned from a perfect weekend stay at the Coco Reef. Hands down, this was the best choice for the money. First and foremost, the staff are just wonderful. I think we have become so accustomed to lousy customer service in the U.S., that when we were consistently treated with courtesy, smiles, and a pleasant disposition we were just blown away. Kudos to Kandace, Vladimir, and Asha. Truly, these folks are incredibly accommodating, helpful, and genuine. Even in advance of our arrival, Asha was helpful in arranging airport transfers, a microwave in the room, and our request for a second floor room. Each time I communicated by e-mail she was quick to respond within an hour or two. In addition, the facility is great. Others who have knocked the place for its outdated furnishings and maintenance issues apparently are looking to stay at the Ritz. We travel often, and what we've come to realize is that island travel is just different from your run of the mill big box chain hotel in a most American/Canadian cities. The hotel was clean, the bed was comfortable enough, the linens were all cotton and in good condition, toiletries were provided, etc. We thought it was typical of the island motif, and was much nicer than we expected. Finally, the location is perfect, as it is right in the middle of the island ANDS beachfront. The proximity to Hamilton and the fact that you are about equidistant rom St. Georges at one end and the Naval Dockyard at the other end enabled us to see the whole island in one day. We rented a scooter, which is the best way to see everything at your leisure. One important tip--use Oleander Cycles (the scooter rental company the hotel recommends). We didn't and were sorely disappointed with the "other" company. They ended up giving us a scooter with a dead battery that we had to kick start all day, the speedometer and tachometer were broken, and on top of that they overcharged our credit card, which we are still fighting to get corrected. That was the ONLY negative experience we had the entire trip. Yes, Bermuda is really expensive, especially compared to the Caribbean. I would compare it to Hawaii--food and fuel are outrageously priced, so just be prepared to enjoy the beauty and elegance the island has to offer and don't fixate on prices. Example: loaf of bread=$5, half gallon of milk =$5.50, box of cereal=$8. Just go and enjoy, otherwise penny-pinching will drive you crazy! Again, the Coco Reef was an excellent choice, and we would definitely return.

My husband and I celebrated our 10 year anniversary here!! We had a balcony room with an amazing view, steps away from a private beach! The staff were wonderful! W are definitely going to come back again!

I am planning a return trip to Coco Reef and here's why: it is moderately priced, friendly and has wonderful ocean views. A quick walk and you're at the bus stop and Modern Mart, where you can purchase foods for breakfast and lunch, fruit and wine.
Coco Reef is about 10 minutes from Hamilton by bus, so you don't feel isolated.
Within walking distance, right down the beach, you can visit neighboring hotels and their restaurants- without the fuss of arranging a cab .
I have visited Bermuda about 10 times thus far, and have stayed in a variety of places. Coco Reef is moderate in price, clean, quiet, with a wonderful location and a warm, professional staff. If you're looking for uber fancy- stay at Elbow Beach for 3 times the price.

This resort has such potential. It is such a shame. It ON THE BEACH in Bermuda (a rarity for Bermuda) but the potential is completely wasted on the fact that the rooms and overall facility have not been updated in YEARS. Think wicker and '80s style drapes/linens. Our comfortor was old (i.e. dirty) and the bedside lamp was broken. The hotel hasn't seen a reno in many years -- the door locks used actual keys (this would be cute if these were cute cotteges or something, but they aren't...this is just an example of how dated the place is). And then there were the bugs. Sigh. Such a waste.

Pros: The best parts of the stay here were a) as mentioned, this "resort" is on Elbow Beach (which is one of the nicest beaches in Bermuda since it isn't as busy) with lovely views and b) you can walk next door for dinner on the beach at Elbow Beach resort (beautiful). Note: It seemed like no guests actually ate at Coco Reef.

Cons: This place really skeeved us out. We had a 4-night trip and decided to switch to a different hotel after 2 nights. We are SO glad we did this because we just were not enjoying our stay at Coco Reef.