After staying here for 6 nights last January, we returned for 9 nights this year. It was supposed to be 10, but our flight down was cancelled to the following morning. No problem! I just called the hotel and in about 1 minute had it all fixed up to hold the reservation till the next day, and no extra charge for the no-show.

I agree with all comments made by others about the friendliness and helpfulness of the staff. It was particularly nice to be recognized and warmly welcomed back by several staff members. The service level here is remarkable, even by the high standards of the Fairmont chain. We were upgraded a long way, from a basic room with garden view to a Harbour View room in the recently renovated and improved Bermudiana House. This gave us a lovely balcony view of gardens and Hamilton Harbour, as well as ample space in the room, a Keurig coffeemaker, and a regular and rainforest shower in the bathroom.

The morning breakfast buffet in Harley's Restaurant was wonderful, and included several selections appropriate for restricted diets which we really appreciated. It's possible to custom-order omelettes, egg whites, and eggs cooked all ways as part of the buffet price -- but not all the servers remember to tell you that, so make sure you ask. The coffee is really excellent -- compared to other places in Bermuda which skimp on coffee beans or even throw instant coffee at you.

The heated pool overlooking the harbour is large, and surrounded by dozens of lounge chairs. The pool and surroundings were carefully cleaned daily, and there was an ample supply of good large towels always available. There's also a free ferry and bus shuttle service to the beach club of the sister property, the Fairmont Southampton, but we did not use this.

We had two minor glitches regarding housekeeping, and on both occasions dialed the housekeeping line on the phone. In both cases there was no answer, and the call ended up getting taken by the hotel operator. Very quick action followed each time. However, maybe this hotel should take an idea from others and just create a one-number-for-all-services system, which simplifies things greatly for the guests.

All in all, the Fairmont Hamilton Princess is fully up to the standards of a luxury hotel, with the advantages of being close to Hamilton with all its shops and restaurants. We can't recommend this hotel highly enough, and we will certainly return here on our next visit to Bermuda!

This is really more about the place than the hotel though I will bring the hotel into it. Bermuda in May is a truly fantastic place. Loved every bit of it. The scenery is awe inspiring. Will definately go back again. It is expensive and you have to accept that. The fairmont Hamilton Princess was great place to stay, but does get a lot of business people staying as they have quite a few conferences. Did visit its sister hotel the Fairmount Southampton which is definately more touristy but we found it easier to get around when we were based at the Hamilton one. We were there for two weeks and did change rooms three times when we finally got the room of our dreams. First one was in the main old building and although room was big, with a big balcony, it was a bit tired and there was a constant generator noise ,second room was in the bermudian annexe which is much better. This room was fine but balcony overlooked the small inlet which had a busy boatyard so a bit noisy. It was also near a noisy lift. Finally moved to an ocean room with lovely balcony, one floor up, still in the Bermudian wing. Really good, great walk in shower with pebbled floor and rain shower, Lovely.

Just back from a week in Bermuda and have to say we throughly enjoyed our stay at the Princess. The welcoming smiles at the front door followed us through check in to the staff in the hallways and gardens. I realize that all hotels etc tell their staff to acknowledge their guests but rarely, if at all, have I witnessed it being followed through by everybody we met on the week we were there. Have to thank both Helena on the front desk who cheerfully upgraded our room on arrival and to Len the GM who sent a nice card and anniversary cake to our room! Much appreciated. Hotel is in the grand old style which is a delight to stay in. Perfect locaton as close to downtown and the ferry and bus terminal and very clean city to walk around in. The room was a good size and well maintained. Asked for a fridge for the room and it was delivered promptly and at no exrta charge. Minor issue with the shower was also fixed right away. Couldn't ask for better response. Have already told friends they need to experience the hotel and Bermuda as this time of the year as crowds are non-existent and the weather is still hot enough to get a tan and swim in the outdoor pool!

Went to Bermuda for our wedding anniversary. The hotel was fabulous but everything costs extra do can be a bit hard on your cash flow. Superb island with fabulous views . The best way to see Bermuda in 3 days is rent a scooter right next to the hotel . Very helpful staff and excellent service. Fairmont doesn't disappoint