The Grand Royal Antiguan Beach Resort is, at first glance, all you could want from a hotel, and at the end of day 1 I had gathered the impression that it would indeed live up to it's regal title. Unfortunatey at the end of my stay, although I had had a brilliant time, and the holiday of a lifetime, certain aspects of my stay had left me every so slightly underwhelmed.
The room was clean, well kept, and very comfortable. It was easily accesible by a range of lifts or stairways, and was well furnished. There was a big issue with the waterworks on one day, where both the tap and the shower spurted out urine coloured water persistantly, however this was addressed the next day.
The pool was excellent with different sections serving different functions, and plenty of sunloungers on the side. I was slightly dissappointed that the pool-bar that was advertised was not staffed once.
The beach is walking distance from the hotel, and was simply lush.
The main reason for my dissappointment was the lazy attitudes taken by lots of the staff. The main culprit? The barmaid in the lobby. The hotel's lobby, an expansive area with plenty of seating options could so easily have been the social hub of the hotel. The hag saw to it this was not possible. Rarely even there, she had the cheek to close the only resort bar at 10/10.30, and was never on hand in the mornings before midday. When she was there, she handled every customer with trademark ignorance and guilt-edge rudeness. My touring party had the all-inclusive package, yet the hag had rules of her own. After a long day playing cricket, we would often return to the hotel quenched, and therefore finish a coke or fruit punch in no time at all. Yet, despite us all having the all-inclusive package, she refused to serve us another drink for fifteen minutes or so, saying we had drunk our drinks too quickly...
In stark contrast, the staff in the restaurants were both very helpful and thoroughly attentive, although wait-times for lunch were often rather long.
In conclusion, the hotal has magnificant potential with a range of wonderful facilities, yet was empty for much of my stay. My guess for why there weren't many guests? The hag at the bar.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC