We have just returned (14/1/12) from a 10 night stay at CBC and have had a great holiday - in no way due to the hotel-completely down to the guests, most of the staff and the day trips that we took.
We went to CBC after reading rave reviews on trip advisor - these now seem mostly unbelieveable and naive-perhaps first time visitors to the Caribbean but staggeringly by repeat guests also.
We expected a typical Caribbean style 3* hotel in need of refurbishment, with a lovely beach and excellant food. What we got was at best a 2.5* hotel with large acceptable rooms (although did not see need for kitchen area) with plenty of hangers and wardrobe space, little drawer space and absolutely appalling bathrooms with 1960 style cupboards and shelves (cheap as chips) plus old plastic towel rails, a sink which did not hold water, and a shower which was no more than a trickle. However, to be objective, the towels were generally good and fluffy.
The balcony was a good size, but as with everything else around the property, needed a fresh lick of paint. The air conditioning unit was so loud that it could easily have been mistaken for a washing machine and that is no exaggeration. The ceiling fan was good - very quiet.
The reception staff on the whole were excellent and any problems or requirement, dealt with very quickly - including checking in on line for us at the airport the night before we left the hotel.
The new pool, which we were not aware of as the Virgin 2011 brochure was showing the old pool (which we believe changed around August/September 2010) and stating that there were 2 restaurants - there is only 1- is an eyesore and looks like a large oblong fish tank (without fish) with no facility to sunbathe around it.
The grounds are smelly in parts due to close proximity of stagnant water ponds and very sparce of grass where the old pool had been removed and also between the hotel rooms and the beach. However the major problem that we anticipated - sandflies and mosquitos - were not a major problem to us - but other guests did suffer quite badly.
The beach undoubtedly has been excellent in the past, but due to high tides, there was never a day when you didn't have to look out for water attacking your sunbed. Staff do not clean the beach. On one occasion my wife picked up an empty bottle, beer can and a fast food tray - this we would have expected to have been removed at the start of the day and the sand raked.
The Wellness Centre is a run down shack on the beach and not very appealing. One of our friends was short changed by 25% for 1 treatment and then charged tax on top of the advertised price.
And now to the restaurant and bar area. The restaurant Manager (Clifton) was brilliant, very friendly and easy to talk to - as was Bernadette (Miss B) She was the more mature of the restaurant staff and by far the hardest worker. Generally the staff were good apart from a couple of them who were workshy (they know who they are).
The evening meal selection was excellant every evening (a la carte) - lunches were average at best and breakfasts were poor with very little choice, Limited hot food, limited fruit, hit and miss with cold meats, with croissants and cakes veering towards staleness every morning.
There was no show cooking and when omelettes, poached or fried eggs were requested, they were relunctantly provided.
The bar area, actually around the square bar, was popular with seats provided and always used by guests. However, the rest of the bar area had wooden tables attached to pillars and the problem was that all the chairs were taken from around the tables and moved to the immediate bar area or into the restaurant, leaving an appearance of a church hall when the chairs had been stacked away after a WI meeting. There was no ambiance whatsoever and a suggestion would be to add some cane chairs, sofas and low tables .
Don't believe that there is a barbeque night - that consists of only chicken barbequed indoors and put into the standard hot food containers. We did however, get barbeque sauce.
Evening entertainment was were sparce with steel drums 3 times in 10 nights.
And finally the Manager's Cocktail Party on a Thursday evening - the Manager never spoke to us in 10 days. Apparently she was at both cocktail evenings, but only circulated around the bar, appearing to be more of a guest than a Manager. The one time when she could have introduced herself, was when we had a problem with wasps in our bathroom. Whilst I was reporting this at reception, she was standing there waiting to talk to a member of staff, but did not get involved.
Overall this was a budget holiday to Antigua and allowances have to be made, but even taking this into account, standards were very poor and need to be improved.
Antigua is a lovely Island. Shirley Heights is well worth a visit as is Nelson's Dockyard. Barbuda is overrated, although the speed boat trip to the bird sanctuary was very interesting.
A day on the Jabberwokey private yacht was brilliant - 10 of us went from the hotel - and the 4x4 jeep safari was worth doing although expensive.
Watching the cruise ships coming in close to shore directly in front of our balcony was fasinating and St. Johns' was a mixture of the true Caribbean plus modern shops - well worth a visit.
Hope this review has helped guests wanting to visit CBC make up there own minds. My wife and I will definately visit Antigua again, but will definately not go back to CBC.
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