We had a great time at the resort, the kids were in the pool all afternoon. We joined them between cocktails and yummy meals. Most of the staff were very friendly and helpful. There were some renovations happening, but thankfully this didn't seem to be bothering anyone. The meals from the restaurants are all delicious, the varitey at breakfast is fine. Our kids loved the kids club, we didn't love the lady working in there, but the children were looked after and safe. There is a budget hire car shop right across the road, very handy! The buildings are a little run down but clean and fresh. I just wish they swept or hosed the pool area each morning. We'll be back for sure!
Room Tip: We have 3 children so chose a connecting room, it was right on the beach. The 2 bathrooms was very h...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Kia Orana “NatalieHarrison”
Thank you for your TripAdvisor review in regards to your recent stay with us at The Rarotongan Beach Resort & Spa.
We are so pleased that you and your family enjoyed the excellent facilities and services we have to offer at The Rarotongan including Moko’s Kids Club for 4-11yr olds. At Moko’s Kids Club children are able to participate in a number of interactive and fun activities such as Coconut Painting, Dancing Lessons, Ei Making, Cook Islands Maori Language lessons and much, much more.
All our Kids Club staff are mothers themselves and are very popular with our little guests and their parents. If you are able to provide more details about your concerns with a particular staff member we will definitely address these with them. Our duty managers who are on duty from 7am to midnight each day would have addressed any concerns immediately.
We are also happy to hear that you enjoyed the daily tropical breakfast buffets available at our TE VAKA Restaurant directly overlooking the spectacular Aroa Lagoon and Marine Reserve :) It is a popular location for daily fish feeding, snorkeling, kayaking as well as viewing the stunning sunsets.
We have also addressed your concerns with the pool side being swept and hosed down daily and hope to be able to welcome you and your family back to The Rarotongan Beach Resort & Spa for your return visit in the near future.
Please do not hesitate to contact us for your special return guest package offer :)
Kia Manuia & Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC