Stayed in a charming four poster room directly over the restaurant so it was not too noisy. The room and the bed sloped and creaked and reminded you of what a 15th C building was really like. The original and unique wall decorations had been left in situ. Sometimes difficult to find anyone on reception (morning and evening) but overall would recommend this and would certainly stay again.

Room was tatty and not properly cleaned, very dated room (not in a good way) and noisy due to the bar directly below, very expensive for what you get.

The Hilton at Basingstoke is actually better and cheaper than this place. The Audleys Wood Hotel for a little bit more money is superior in every way.

The rest of the hotel is nice with period features.

The owner should not be customer facing, he has the customer service skills of a bulldog chewing a wasp!

A real disappointment and I swiftly changed hotels after 1 night. Poor value for money.

What can I say?! Quaint hotel, bags of period charm, light airy bar area and comfortable rooms. My qualms would lie with the hotel manager, not a pleasant man and not, according to locals, at all pleasant to his staff who were incredibly diligent and curteous.

The food was extremely poor and my advice would be to employ a new friendly manager and proper chef and this could really be a place worth a second visit!

Less than average hotel for the price....
Got into bed at 10.45pm and the leg fell off the bed, as such we got moved to another room (which required us to pack our stuff up). This room was over the public bar so was noisy until the bar closed and the customers left.
Did not recieve any sort of apology the next morning or when we checked out.
Breakfast was ok. Would not have stayed a second night.
Rooms were clean though.
Would not have felt like this if we had recieved a better level of customer service - shame, because it could be so much better.