Thank you for your review, this is a wonderful opportunity for Lagoon Breeze Villas to show how valued our guest’s comments are and the opportunity to respond.
A small correction to your review, Garth and I are New Zealanders not Australians as you claimed, who until purchasing Lagoon Breeze Villas 4 months ago, managed a very successful resort on Rarotonga for 5 years.
We are a little confused as to why you found us (owners) rude. Apart from at 11pm personally ensuring you were picked up in time for your departure flight (which was a result of an error on the shuttle companies part and for which was explained at the time) neither of us (owners) had any dealings with you as our Office Manager Vikki is the first point of contact and looks after all our guests needs.
With regard to having our family on the resort, this is absolutely correct, our children and grandchildren were guests just like everyone else and if it was not our family enjoying the pool and surroundings, then it would have been another. Lagoon Breeze Villas is a family friendly property therefore we are thankful that the occupancy levels were low over this period or the noise situation around the resort would have been worse. Incidentally our new pool area development with new deck, umbrellas, BBQ and landscaping was designed to be the nucleus of the property and a place to bring the guests together and enjoy each others company.
Every morning Garth and I join our guests for breakfast where we provide a selection of 5 or more fresh local fruit prepared daily along with canned peaches and pears for those that do not enjoy our local fruit, a choice of 4 cereals (including muesli), a choice of 2 breads and condiments, orange juice, filtered water and a selection of teas and filtered coffee. This is more than reasonable for a complimentary tropical breakfast, with something for everyone. Our other guests on Trip Advisor enjoy the breakfast we provide and at no time would we serve our guests bad fruit!
Christmas and New Year in Rarotonga can be a frustrating time for guests as a lot of restaurants, services and facilities are either closed or on shortened hours. During the statutory days, our office was open with reduced hours from 8am to 12 noon and in some cases until 2pm as was the case the day you required a car and Vikki stayed back to organise this. The office is usually open from 8am-5pm Monday-Friday and reduced hours Saturday and Sunday, however during this time and on the days when only a couple of guests were in house, the office hours were reduced, however Vikki always ensured the guests were made aware of this before closing and Garth and I were on site after hours. Hopefully as the business becomes more established we will be able to provide our guests with longer reception hours.
Unfortunately despite efforts to keep insects and lizards to a minimum, they are part of our life in the tropics. However we do provide insect spray and insect coils in all our rooms.
We are disappointed you felt your shower was not up to scratch and agree that some of the existing showers have old tiles and look a bit outdated, however you will be pleased to hear that our renovation program allows for all of these to be upgraded over the next 6 months. The complimentary upgrade you received on arrival from a Garden Studio to a newly roofed and painted 1 Bedroom Villa was so that you and your travelling companion could enjoy a room each and with more space. We would have been happy to move you if you had given us the opportunity during your stay.
We do hope you will re-consider your comments and visit us again, if only to see the improvements we will have made.

Debbie Riechelmann
Owner
Lagoon Breeze Villas