Got a great value deal for an extended family trip at end of January. Having done the same the last 2 years in a well known hotel in Newcastle Co. Down, we were looking forward to trying somewhere new.
Positives : incredibly helpful reception staff - assisted us in moving rooms and a later check up, comfortable and clean rooms, lovely food in both restaurants and in both bars, outdoor hot tub
Negatives : SLOW and occasionally rude service at every meal - Breakfast, lunch in either bars and both restaurants. In particular, lunch in the cellar bar after we'd checked out on Sunday was ridiculous. The waitress all but threw our food and cutlery at us and dampened our impression of entire weekend
The pool became too cold for children quickly and the changing rooms weren't cleaned often enough.
All in all, would love to recommend the hotel but with the proviso that possibly due to staff being let go because of the recession, be prepared for fairly bad service when ordering food and drink.
I do hope we just experienced a bad weekend and other people experience better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear JJBelfast,
Thank you for choosing Manor House Country Hotel for your family break, thank you for your feedback. I look forward to discussing your comments with you directly.
Kind Regards
Louise Howe Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC