I stayed five nights at this hotel in connection with a job seminar. The hotel is located in a nice coastal area and there are only five minutes to walk to Son “downtown” with all its beautiful and old wooden houses.

If I only consider rooms or conference facilities, I will give the hotel a high score. But it is definitely something missing at the service level. I stay a lot in Asian hotels and it's a bit of a transition when you come to a Norwegian hotel service-wise. They do not welcome you in any specific way and they do not say goodbye. When you ask for toothpaste in the reception area, they will charge you NOK 25 for the smallest tube I have ever seen. Why not give it away for free? Two small bottles of beer costing NOK 128, but I guess that has to do with the Norwegian cost level. During lunch and dinner food was often served very late and sometimes we had to sit and wait 20-30 minutes between the appetizer and main course. When I checked out I had to pay for an extra night because the staff said that this was agreed with my company. This turned out to be a misunderstanding and I had to spend some unnecessary time to get the money refunded. I did not try the spa facility, but many of my colleagues did and they were very happy (as long as you go for what is included in the room your price).

The conclusion is that it is a really beautiful hotel, the food was amazing, but something missing on the service attitude.

Had a wonderful and flawless stay one year ago, and therefore had great hopes when returning. On booking (2 weeks in advance), a specific time was requested for treatment. This was confirmed on phone. However, when checking the day before arrieval, the treatment was suddenly 3 hours later. On check in, no-one in reception. We waited and waited and waited... After 15 minutes, the receptionst turned up, no smile, no welcome. How about a bell, so we could let him know we were there? The twin bedded room was large and airy with modern Scandinavian decor. Beautiful view! However, no fridge or coffe / tea making facilities. Handicap adapted room with plenty of space for wheelchair. Great plus! The spa area is great as always (The Son Magic Circle may still be recommended, and the hot stone massage was heavenly!). The pool area states that only people aged 16 and over are admitted, but plenty of kids in the pool. At dinnertime, we headed for the restaurant. Having not booked a table, we did not feel overly welcome. The restaurant was half empty, and still it took 15 minutes to prepare a table for us. The food was great though! Trying for an after-dinner drink, we pitied the barman, who was very capable but was unable to make our drinks (Mojito, Strawberry Daquiri and one other) due to depleted stock... Breakfast great, and check-out was flawless. One other matter: Online booking is not possible, and it took more than 24 hours for them to respond to mail. Not quite 2011. All in all: Not as good as a year ago. Facilities are great, but the service is somewhat not quite "there". Unfortunately.

My wife and I had our wedding dinner at this hotel, and we were very impressed. The staff were very friendly and professional, the food was great, and the location right next to the sea is just magnificent.

The room itself, a suite, was large and modern, with a balcony with great view of the sea. The only negative was the lack of AC, which meant that the room became rather hot.

We did not use the spa facilities, but several of our guests did and were very satisfied.

We stayed at this hotel for two days, and it is really i beautiful place. The location just by the sea is magnificent, the rooms are big and trendy, the big outdor square in front of the hotel is perfect. The breakfast is excellent, the spa is great, and its a lot of indoor, secure parking. The room key "datachip" is really neat, and the staff is friendly, casual and nice. The hotel is very clean, and internet is free and fast (but with some port restrictions)

My main problem with this place, and the reason why I just give it 3 points, is that the indoor climate in the rooms and conference areas is absolutely terrible. The rooms have no AC, and our rooms have absolutely no air circulations, and the windows couldnt be opened. Yes, Norway is usualy a cold place - but in Son at summer there can be rather hot. It was almost impossible to sleep, and I had to take a shower in the middle of the night to keep cool. In the conference hall the air flow was weak as well, and water was dripping from the ceiling due to condensation.

I really cant understand that a hotel in this class dont take things like this seriously, and everyone in my group complained about the air flow.

The hotel is quite expensive, and for this price you expect things like a minibar, and soaps and stuff in the bathroom.