we'd booked with Travelzoo and then started seeing negative reviews on TripAdvisor, so travelled with a little trepidation. But we were pleasantly surprised - arrived around 10pm and food had been kept for us in the restaurant. Then checked in and the general manager realised we had been allocated a room with a double bed (travelling with my mum!) so called us back to change us to a room with twin beds. Cases were taken to our room for us and we had heating/ aircon, it was very clean and the beds were exceptionally comfortable. We asked for an extra blanket and it was there within an hour. We were unlucky with the weather (incredible storms) but the staff did their best to keep the show on the road - general manager even drove us down to the bar to save us walking in the rain! Restaurant was pretty good, food wasn't cold and enough choice and constantly refilled. Tables were cleared pretty quickly and the waiters were hardworking and quite happy, Some people are exceptionally rude and we were horrifed by the way they spoke to the staff, and the food these people wasted was shocking - taking half a loaf of bread and then leaving it on their table. Bar service was quick and they remembered what we wanted each evening, room service was daily and the room was always clean and tidy. Yousef the rep was happy to chat and knew his stuff. I firmly believe that you get the service you deserve - if you're happy and smile at people you get good service, if you're miserable then people don't want to help you. We wondered why people had gone on holiday if they just wanted to look so unhappy! Because we were laughing when we arrived in the restaurant soaked to the skin by the downpour we were offered a room in the main building without even asking. There are signs saying not to bring food or drink into the hotel, but we put our bottles of water in our big beach bags and had no problems. Finally, when we were leaving at 3.30 in the morning the general & assistant manager were there to see us off and there were sandwiches and coffee for us. All in all, it was a good holiday for the price; don't be put off by some of the other reviews - it's all about what you make it.

I stayed for a week at the Lapethos Hotel and really couldn't believe how the place is run, for instance, the toilet in my room wouldn't flush and rather than change my room I was TOLD to pour bottles of water down the toilet to manually flush it myself! Also, the so called buffet, if you like cold food that is incorrectly labelled vegetarian or chicken rather than pork then this is your place, the waiters barely speak English so although I paid for half board I had to keep going out for my food, which is rather expensive in that particular part of Cyprus. Also, we had two separate nights where the electricity went so we were in complete darkness, the Hotels answer to this was nothing, apparently it's part of Cyprus life! I would definitely not recommend this Hotel and seriously recommend Cyprus Premier to review their faith in their rep Yousef as he is nothing like what the other reviews state he is, I found him to be very rude and dis-interested. He only pays attention to you if you pay to go on his excursions, which I would have done had it not been for his attitude towards me! All in all I had a really bad time and would definitely advise people to stay well clear!!!

I saw a good deal on travelzoo for Lapethos resort in Kyrenia, North Cyprus. It said 5 stars half board and was a great price so I went for it. I stayed the second week in November 2011. I must say I was disappointed even though I only paid a small amount. It is a resort I would call 2 stars and no more and everything is done cheaply. Examples are that at breakfast there were only 2 cold drinks available - a cheap orange SQUASH or the cheap lemon SQUASH. At dinner they offer you a drink, but at the end of the meal you are asked to pay for it (whats the point in saying it is half board with dinner if you don't even get a drink included?). There is a distinct lack of variety and even fruits lacking, and to make matters worse they have a rule that no food or drink can be brought into the resort at all, so if you are thinking of popping out to get some fruit FORGET IT. The corrupt security guard tried to charge me 50turkish lira because I tried to bring a bottle of water into the resort (you cannot drink the tap water so they try to make money by charging you for bottled water which is 4 times cheaper from the shop across the road). The security guard argued with me for 15 minutes and when I finally told him to leave me alone and walked off, he tried to follow me to my room.

Often there were no tables available or those that were were dirty still from the last people and there was no rush to clean them. Finally, the room facilities were poor, no kettle or anything but worse still the toilets in our room dripped/leaked loudly constantly (as did most other peoples) and although they send a handyman to fix it, it carried on throughout the stay. There were lots of niggly bathroom problems and measly things such as one key per room even if there are 4 of you in the room. In future I would pay more to stay elsewhere! and to make matters worse I am not typically a fussy person

We had a Travelzoo special offer to this resort. We arrived late and expected sandwiches so we were pleasantly surprised to get a variety of salads, hot food and drinks. Our room was in the Rosa Court, an older part of the complex and it showed. Although the room was reasonably clean the carpets were stained with spilt drinks. However, there was hot water all the time and towels changed daily. The meals as far as we were concerned were very good. A wide variety of salads with soup and hot food. The pool area was very good and had its own bar. There was also a second quiet pool again with its own bar. All the staff were excellent. The location is out of town but the Dolmuses run very regularly to Kyrenia for 3.5TL. Overall - recommended for the money we paid.