Dear Martin,

Thank you for your review, We are very please you enjoyed your stay her with us at the Fountain Court Hotel.
We have a wonderful team of staff who are very well trained and also very friendly.
We do hope that you will come back to visit us agin soon.

Seema & Kalvin

We are sorry you felt you had an unsatisfying visit to the Fountain Court Hotel. We appreciate your views and comments however we feel most of your points reflect your sisters and brother in laws personal choices on their wedding day, not what the hotel provided.
Every wedding is different, we cater for all types of weddings and for every budget. Every bride and groom have different ideas of how they want their special day to be, and we create a day which caters to their needs.
The lack of wedding decoration you mention is solely the choice of the bride and groom, as is all the decoration for both the ceremony room and for the wedding breakfast room, we in this case were not requested to provide any decoration. The atmosphere in the room is generally created by the people in it, not by the hotel, however there was background music in the room thus creating some form of atmosphere.
The hotel lounge bar was made available to you for use after the ceremony, it is not a private bar but once again was the bride and grooms choice of area for their guests to mingle and have a drink while they had their photos taken, this is the unfortunate part when you were “hanging around”, I’m afraid this is something out of our control as every couple likes a few photos of their big day.
It was myself and the best man who took the guests in for dinner again something the couple requested as part of the best man duties.
All 3 waitresses that day were wearing black trousers, black shirts and black shoes, maybe you can clarify what aspects of them were scruffy? The menus they used to take orders were typed and cut with scissors then placed inside blue leather wallets, Menus for the tables were not required by the bride and groom.
It’s hard to regard a choice of 6 desserts as limited, most wedding venues do not provide any sort of choice for the guests. All food choices are made by the couple not by the hotel, so the cheesecakes were chosen by them along with the main course of beef Madeira which is not served with Yorkshire puddings.
As far as your comments on the poor waiting staff, I am very sorry you got that impression and am very interested to hear how they interrupted your meal, unless it was to check everything was ok, and of course how they had poor manners, so I can address this matter.
The drinks provided are again down to the choice of the bride and groom, I must correct you thought as there was a bottle of white and rose wine, a jug of water and a jug of orange juice and lemonade on each table not just the white wine and water as stated. The private bar in the room was also open during the meal from which guests could purchase other drinks if required which several of them did.
The curtains were drawn as we had to turnaround the ceremony room which joins onto the function room, had the curtains been left open the guests would have had an unpleasant view of staff moving tables and chairs.
The cake knife was not as suggested “forgotten” we do not leave the cake knife on the table when we have weddings with small children attending mainly due to health and safety reasons and also as it wouldn’t be the first time the cake got cut by an overexcited child!
Overall I am very sorry you didn’t enjoy your experience with us, our weddings are highly recommended and we have never received a complaint like this before, however I do feel that most of your comments are down to the bride and grooms personal choices and should not reflect on the hotel, and as the bride and groom were very happy with their day I would say we did our job and provided them with the wedding day they wanted, they way they wanted, not a wedding day someone else wanted.