On booking I was told on the phone that only a family room was available and single occupancy would be £50. On arrival at about 2015 hours, despite ringing the bell on and off for 10 minutes could not get a reply. Noticing a light at one of the ground floor windows I tapped and was admitted by another guest, only to stand in the hall for several minutes more – he called out along the passage a couple of times and finally suggested joining him in his room.
The modest room had two beds and a TV (without instructions), which I could not make work. Sound insulation of voices from the next room was poor. One end of a handle on the bedside drawer was detached and drooping to the floor. The bedside lamp did not have a switch on it so that one had to rummage behind the other bed to switch it off. In the bath room the wash basin was loose from the wall, the decoration above the toilet very poor, and two small bugs appeared – one from behind the hinge of the toilet seat and the other at a tap mounting on the basin. There was a small but unpleasant stain on the toilet seat. During the night the incredibly noisy macerator came on (this could be if a wash basin tap was not fully off).
In the morning I turned back the sheet to find a 1inch blood stain at mid body length. It had penetrated to the mattress cover. Very concerned I checked my pyjamas and it had not come from me.
A bill for £55 was presented, but reduced to £50 when I related the initial phone call – good, although embarrassingly on my return I found that their confirmation email was for £55.
They were very apologetic about the blood stain and toilet seat stain and suggested I should have used the other bed, but with the state of the bedside lamp I had to get in bereft of any light so was unaware till the morning. Tony did ring shortly after I left to apologise again and say that if I did return some reduction in price would be offered.
The parking outside was very convenient.
- Four Seasons Southampton
- Southampton Four Seasons
